WhosOn review
A website-chat platform with live translation and flexible deployment, priced from $65 per licence monthly.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
WhosOn focuses on website conversations, combining human-agent live chat with integrated chatbots for organizations supporting site visitors. Live translation, visitor journey tracking, proactive invitations and traffic reporting make it relevant to teams that need to engage visitors across languages and route conversations to staff. The vendor positions it for enterprise-scale, multisite and multilingual use, while its verified capabilities center on website chat rather than a broad set of multilingual support channels. Organizations seeking translated site chat may find that focus appropriate; teams needing wider multilingual service coverage should compare alternatives.
The published on-premises plans are priced per licence per month with annual billing: Tier 1 is $65, Tier 2 is $78, Tier 3 is $90 and Tier 4 is $130. Each lists on-premises deployment and standard support; Tier 4 also lists 24/7 options. A 30-day free trial is offered, and there is no free plan. According to the vendor's pricing FAQ, standard cloud service has monthly cancellation terms, but the listed tier prices are for on-premises plans. That distinction matters for buyers comparing deployment costs: the published prices do not provide a cloud price comparison.
Deployment options include cloud, self-hosted, private cloud and dedicated servers. Integrations cover Salesforce, Microsoft Dynamics, HubSpot, Microsoft 365, Outlook, Twilio, Facebook Messenger, Google Analytics, Power BI and bot frameworks including Amazon Lex and Dialogflow; API and webhooks support custom connections. Operational tools include skills-based routing, operator scheduling, supervisor takeover, private coaching messages, chat analytics and controls for data masking, encryption and retention. This mix suits teams that want translated website chat with control over deployment and established business-system connections. It is less suitable for buyers prioritizing support beyond website chat or requiring clear published cloud pricing before evaluating cost.
WhosOn pros and cons
- Where it wins
- Translates live chats while supporting human agents and chatbot transfers
- Tracks visitor journeys and enables activity-based proactive invitations
- Offers cloud and self-hosted deployment with CRM and Microsoft integrations
- Where it doesn't
- Pricing starts at $65 per licence monthly with annual billing
- Published plan tiers focus on on-premises deployment
- Its core focus is website chat, not broader multilingual support
WhosOn fact sheet, pricing and score →
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