Whatso review
A focused WhatsApp workspace with team routing, automation, campaigns, and AI replies.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Whatso is a customer-service and sales workspace for businesses managing customer conversations through WhatsApp. It connects a WhatsApp Business number through Meta’s official Cloud API and gives teams a shared inbox for assignment, claiming, templates, quick replies, tags, custom fields, and role controls. The product is available on the web, iOS, and Android, and supports Arabic and right-to-left interfaces. It suits small teams that want WhatsApp support, sales conversations, and lightweight automation in one focused workspace.
Pricing is organized across three monthly plans. Starter costs $29 per month for one WhatsApp number and up to three agents, with the shared inbox, templates, quick replies, tags, and mobile apps. Growth costs $79 per month and adds support for up to 10 agents, a visual chatbot builder, broadcasts and campaigns, analytics, and an activity log. Business costs $199 per month and adds multiple numbers, unlimited agents, priority support, and custom onboarding. The published pricing also states that annual billing saves 20%, while the plan amounts shown are monthly.
Whatso’s main depth comes from combining team handling with WhatsApp-focused automation. Bookings, order tracking, and lead-capture flows extend conversations beyond basic support, while approved WhatsApp templates, broadcasts, and AI-assisted auto-replies support repeatable outreach. The product also includes roles and permissions for managing teammate access. It is a strong fit for teams centered on WhatsApp that need shared handling and progressively deeper automation. Organizations requiring a broader integration ecosystem should assess the listed platform fit carefully, while teams with more than one number or larger agent requirements need the Business plan.
Whatso pros and cons
- Where it wins
- Shared inbox with assignment, claiming, templates, tags, and quick replies
- Visual chatbot builder, broadcasts, campaigns, and AI-assisted replies
- Web, iOS, and Android access with roles and permissions
- Where it doesn't
- Starter supports one WhatsApp number and up to three agents
- No free plan is available
- Listed integration is limited to WhatsApp Business Platform Cloud API
Whatso fact sheet, pricing and score →
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