WhatsHelp review
A practical shared WhatsApp workspace for teams handling support across attendants and numbers.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
WhatsHelp is a cloud-based customer service platform for businesses managing WhatsApp conversations with multiple attendants. It brings customer chats into a shared workspace, supports multiple WhatsApp numbers in one panel, and lets teams transfer conversations between users and sectors. Conversation history, filters, reopening, internal attendant messages, collaboration notes, chatbot flows, and automated transfers support day-to-day service operations. Android and iOS apps extend access beyond the web interface, while reports, dashboards, and satisfaction surveys add operational visibility. It suits small, mid-market, and enterprise teams that need a shared WhatsApp operation rather than a single-agent inbox.
The paid structure is organized by user or attendant count. Plano 01 usuário includes one WhatsApp number, one user, a chatbot module, and technical support. Plano 03 usuários, Plano 05 usuários, Plano 08 usuários, and Plano 10 usuários keep one WhatsApp number while increasing the included attendants. Each listed tier includes the chatbot module and technical support. Plano Personalizado is intended for requirements not listed and for more than 10 users. A 7-day free trial is available without a card, but there is no permanent free plan. Teams should compare their required attendant count and number setup before choosing a tier.
WhatsHelp fits teams that need collaboration across WhatsApp conversations, with WhatsApp Cloud API connectivity, approved template synchronization, and API integration for external systems. Its listed integrations also include Facebook, Instagram, and Telegram. The main trade-off is operational rather than channel-related: conversation routing is primarily manual, so teams seeking highly automated assignment may prefer another product. AI is not listed, and the listed support channel is chat rather than 24/7 support. Choose WhatsHelp for shared, mobile-accessible WhatsApp service with transfers, chatbots, and reporting; look elsewhere if automated routing or AI-led workflows are central requirements.
WhatsHelp pros and cons
- Where it wins
- Supports multiple attendants, WhatsApp numbers, transfers, and sector handoffs
- Includes chatbot flows, templates, history, reports, and satisfaction surveys
- Offers web, Android, iOS, WhatsApp Cloud API, and external API access
- Where it doesn't
- Listed conversation routing is primarily manual
- No permanent free plan is provided
- Plans include one WhatsApp number on the listed tiers
WhatsHelp fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update