Wellbeing Solutions EAP review
A 24/7 EAP with six sessions per issue and broader counselling options on Premier.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Wellbeing Solutions EAP provides confidential counselling and practical advice for employees and their families, making it a fit for organizations seeking structured employee assistance rather than a standalone wellbeing app. Both Essential EAP and Premier EAP include six counselling sessions per employee per issue, alongside a 24/7 counselling and advice helpline. Employees can also access support through a dedicated helpline, live chat, email and an online portal. The service is offered by Work Stress Management Ltd, identified as a United Kingdom provider, and is available through cloud and mobile deployment options.
The clearest distinction between the plans is counselling access. Essential EAP covers telephone counselling, plus telephone legal and money advice. Premier retains the helpline and adds video, in-person and live-chat counselling, as well as couples and family therapy. It also includes family members, clinical and legal HR consultancy, and a manager coaching and referral helpline. Organizations choosing between them should weigh the value of additional formats and manager support against their need for a more focused telephone-based service. Both plans include six sessions per issue, so Premier's stated difference is in the range of support rather than a higher session allowance.
Operationally, the app, online portal and HR hub give the programme multiple access points, while quarterly management information reporting offers a regular view for administrators. Crisis intervention and rapid-response counselling are part of the offering, and the provider lists GDPR compliance and phone, email and chat support. Pricing is quote-based and tailored to organizational needs, so buyers will need to request a proposal to compare cost. This EAP suits small, mid-market and enterprise organizations that want confidential counselling alongside legal, financial and crisis support. Those needing video or in-person counselling, family therapy or manager coaching should consider Premier; organizations focused on telephone counselling may find Essential the closer fit.
Wellbeing Solutions EAP pros and cons
- Where it wins
- Both plans include six counselling sessions per employee per issue.
- Premier adds video, in-person and live-chat counselling options.
- App, portal, HR hub and quarterly reporting support programme administration.
- Where it doesn't
- Pricing is quote-based, so costs require a sales conversation.
- Essential counselling is limited to telephone sessions.
- The listed platform is web, with no desktop app specified.
Wellbeing Solutions EAP fact sheet, pricing and score →
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