VoIPtime Cloud
VoIPtime Cloud: A broad web-based contact center suite for teams that need dialers and workforce management. Ranked #73 of 120 in Call Center Software by our editors (3.0/10); pricing: Paid; best for centers needing dialers and workforce management.
At a glance
- Editor score3.0 / 10
- PricingPaid
- Best forCenters needing dialers and workforce management
- Free planNo
- Paid from$57/seat/mo
- Outbound dialerYes
- Founded2010
- Facts checked21 Sep 2026
Where it wins
- Four outbound dialers plus intelligent inbound routing
- Workforce management, scheduling, monitoring, and reporting
- CRM, API, Zapier, webhook, and digital-channel support
Where it doesn't
- Web-only platform coverage
- No free plan
- Paid plans are priced per seat
Our verdict on VoIPtime Cloud
VoIPtime Cloud is a cloud-based contact center platform for sales, customer support, telemarketing, and BPO teams. It combines inbound call handling, intelligent routing, automatic call distribution, queues, IVR, call recording, live monitoring, and outbound predictive, progressive, preview, and power dialers. Workforce management, scheduling, call scripting, quality management, real-time dashboards, and historical reporting extend its fit beyond basic business calling. Remote-agent access and digital channels including email, SMS, web chat, chatbot, and web callback support teams serving customers across multiple touchpoints.
Pricing is organized around a single Contact Center offering with three billing options. The annual plan costs $57 USD per seat per month, while the monthly plan costs $63 USD per seat per month. The small-team option costs $70 USD per seat per month with monthly billing. The published highlights for these plans include an all-in-one contact center solution and predictive, power, and preview dialers. That structure makes the annual option the lower-priced entry point, while monthly billing provides two alternatives for teams that prioritize shorter commitments or a small-team package.
Its strongest fit is for centers that need both outbound dialing and operational oversight in one system. Built-in CRM capabilities, CRM integrations, API access, webhooks, Zapier, and iframe support give it several connection paths, while the platform can support up to 600 agents. The main trade-off is platform coverage: VoIPtime Cloud is available on the web, so organizations requiring native desktop or mobile applications should consider alternatives with broader platform support. Teams seeking a focused dialer, inbound routing, workforce management, and multichannel workspace should find its feature breadth more relevant than buyers needing a simpler calling tool.
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VoIPtime Cloud pricing
All 3 VoIPtime Cloud plans and prices →
VoIPtime Cloud fact sheet
| Free plan | No |
|---|---|
| Paid from | $57/seat/mo |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Yes |
| Maximum agents | 600 agents |
| Recording retention | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email, Live chat, Phone, Tickets |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: API, webhooks, CRM integrations, Zapier, Iframe |
| Pricing | Paid (source) |
| Website | voiptimecloud.com |
| Facts checked | 21 Sep 2026 |
VoIPtime Cloud integrations
VoIPtime Cloud lists 5 integrations on its own site.
- API
- webhooks
- CRM integrations
- Zapier
- Iframe
Alternatives to VoIPtime Cloud
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all VoIPtime Cloud alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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