TowPilot review

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

TowPilot brings roadside job intake, dispatch and customer updates into one platform for towing and roadside businesses. Operators can assign drivers manually or use AI auto-dispatch, while a live dispatch board shows locations, ETAs and job statuses. Customers can request service by phone, through web or Facebook widgets, or via a custom link. Its mix of manual controls and AI phone intake makes it a fit for small teams looking to automate call handling without giving up dispatch oversight.

The monthly plans step up from call capture to fuller customer and dispatch workflows. Basic AI Dispatcher costs $49 per month; it answers calls, captures customer details and sends them by text or email. The AI Phone Agent plan is $299 per month and includes 300 minutes, custom scripts, automated job booking, analytics and multi-provider dispatch coordination. At $499 per month, Web App & Website Landing Page adds a white-label web and mobile app, customer service requests and real-time tracking, in-app tipping and reviews, a branded landing page and payment holds. Choose according to whether the priority is call capture, automated booking or a branded customer experience.

Beyond dispatch, TowPilot supports a provider network for new jobs and overflow referrals, driver status management, payment holds, cancellation or gone-on-arrival fee handling, and automated review and tip requests. It is available through web and mobile, with email and documentation support; PCI DSS is listed as a compliance posture. The product’s scope centers on towing and roadside operations rather than every adjacent workflow. Teams focused on impound management or needing a specific named integration should compare alternatives; operators seeking dispatch, intake and AI phone booking in one service should find its tiered approach more relevant.

TowPilot pros and cons

• Where it wins
  • Choose manual driver assignment or AI auto-dispatch.
  • Accept job requests by phone, web widget, Facebook widget or custom link.
  • AI phone agent can book jobs and coordinate dispatch across providers.
• Where it doesn't
  • The $49 Basic AI Dispatcher charges extra for additional usage.
  • The $299 AI Phone Agent includes 300 minutes per month.
  • Impound management and named integrations are not listed among the features.

TowPilot fact sheet, pricing and score →

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Last updated 7 Oct 2026 · How we research and update