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Toky review

#87 of 166 in Business Phone Systems

A broad cloud phone system for teams that need CRM connections across many devices.

3.0/10Editor score
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Toky is a cloud business phone system and call-center platform for sales, support, and customer-service teams. It combines inbound and outbound calling with local and toll-free numbers, IVR menus, call forwarding, transfers, queues, monitoring, SMS, recording, voicemail, transcription, reporting, and website click-to-call widgets. Access spans web, Windows, macOS, Linux, iOS, Android, a Chrome extension, and an API, making it suitable for teams that need business communications across varied work environments.

Pricing is organized around Entrepreneur, Business, and Enterprise tiers. Entrepreneur costs $25 per agent per month when billed monthly or $20 per agent per month when billed annually. It includes basic cloud phone features, unlimited inbound calls, standard integrations, SMS messaging, email support, and one local or toll-free number in the USA and Canada. Business costs $35 monthly or $25 annually per agent and adds Salesforce integration, unlimited call recordings, and Toky APIs for custom integrations. Enterprise adds SIP trunking, BYOC, a dialer bot, priority support on all channels, and a dedicated account manager. The paid-only structure and one-user starting point fit focused deployments better than teams seeking a free entry tier.

Toky's ecosystem is a central strength. Beyond Salesforce, it connects with Zendesk, Zoho CRM, HubSpot CRM, Pipedrive, Infusionsoft, FreshSales, amoCRM, Agile CRM, vTiger, Insightly, Kustomer, Front, Slack, and Zapier. That breadth supports teams that want calling activity and customer conversations connected to existing sales, service, and workflow tools. Choose Toky when CRM connectivity, multi-platform access, and call-center controls matter together. Teams needing a free plan or a simpler phone service may find its wider feature set and paid structure less suitable.

Toky pros and cons

  • Where it wins
    • CRM integrations include Salesforce, HubSpot CRM, Zendesk, and Pipedrive
    • Calling, IVR, queues, recording, transcription, SMS, and monitoring in one system
    • Web, desktop, mobile, Chrome extension, and API access support broad team coverage
  • Where it doesn't
    • No free plan, and the starting tier includes one user
    • Advanced CRM and API capabilities begin with the Business plan
    • Number and usage rates vary by destination and provider availability

Toky fact sheet, pricing and score →

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