Tigerlab Claims Management review
A claims lifecycle platform with guided intake, adjuster controls and claimant self-service.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Tigerlab Claims Management covers insurance claims from first notice of loss through investigation, settlement, subrogation and litigation. It combines an adjuster back office with a claimant self-service portal, and is positioned for insurers, MGAs and brokerages. Guided intake can verify policies and coverage, collect documents and apply conditional eligibility checks. The product suits organizations seeking structured claims controls across the lifecycle; buyers looking only for basic intake may find its breadth unnecessary.
The standout is the range of operational workflows: skills-based assignment with workload balancing, investigation checklists and vendor assignment, coverage-level reserves with approval trails, and payment routing for check, ACH, wire and virtual card. It also covers recovery transactions, litigation cases, fraud scoring with threshold alerts, and claims reporting. A REST API with OpenAPI documentation and webhook events supports connections to policy administration, payment, document, messaging and vendor systems. Those integrations make it relevant where claims must coordinate with existing insurance operations, while the number of workflows may call for a careful fit assessment before choosing it.
Pricing is annual. Starter costs €9,600 per year and includes a client book, policies, quoting and placement workspace, standard reports, one market connection, up to 3 users, one jurisdiction and one currency, AI essentials and email support. Claims management is not among its listed highlights. Professional costs €36,000 per year, includes everything in Starter, and adds claims management, unlimited users and market connections, multi-jurisdiction and multi-currency support, billing, API access and priority support. Enterprise covers bespoke multi-entity requirements, SSO/SAML, advanced permissions, white-label branding, migration, a dedicated success manager, custom SLAs and cloud or on-premises deployment. Choose Professional or Enterprise for claims operations; Starter is oriented to workspace and placement needs. Consider alternatives if claims workflows are not central or the annual Professional price is outside budget.
Tigerlab Claims Management pros and cons
- Where it wins
- Guided FNOL includes policy lookup, coverage checks and document upload
- Manages reserves, payments, investigation, litigation and recovery workflows
- REST API and webhooks support connections to claims-related systems
- Where it doesn't
- Claims management is included from the €36,000-per-year Professional plan
- Starter is limited to 3 users, 1 market connection, jurisdiction and currency
- Enterprise pricing is bespoke rather than published as an annual amount
Tigerlab Claims Management fact sheet, pricing and score →
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