Telia ACE
Telia ACE: A cloud contact center for teams coordinating voice and digital service channels. Ranked #79 of 120 in Call Center Software by our editors (3.0/10); pricing: Pricing on request; best for organizations needing omnichannel routing and telephony.
At a glance
- Editor score3.0 / 10
- PricingPricing on request
- Best forOrganizations needing omnichannel routing and telephony
- Outbound dialerYes
- Facts checked23 Sep 2026
Where it wins
- Routes inbound calls using IVR with natural-language intent recognition.
- Combines voice, chat, email, SMS and social media handling.
- Pairs outbound dialing with recording, monitoring and Calabrio WFM integration.
Where it doesn't
- Pricing and configuration are handled through contact or order workflows.
- Agent limits and recording-retention terms are not stated in the listed details.
- Support channels listed are limited to documentation.
Our verdict on Telia ACE
Telia ACE is a cloud contact center platform for organizations managing customer interactions across voice and digital channels. Its listed capabilities span inbound routing, outbound campaign dialing, agent and administration tools, self-service, recording and workforce-planning integration. The product is positioned for private- and public-sector organizations, from small businesses to enterprises. It is a fit for teams that want calls and channels such as chat, email, SMS and social media handled in one platform; organizations seeking only a basic phone queue may not need its broader scope.
Routing and channel coverage are central strengths. Inbound IVR supports natural-language intent recognition and queue routing, while outbound campaigns can use automatic or preview dialing. ACE also supports media blending, call recording, real-time monitoring, a customer knowledge base and self-service tools. Integrations include Google Dialogflow, Microsoft Teams, Cisco, Avaya, Mitel, BankID, Facebook, Messenger, Scrive eSign and Active Directory. Open APIs, CRM integrations and telephony adapters extend its connections, and mobile call handling is available through ACE To Go on iOS and Android. Calabrio WFM integration is relevant for organizations connecting contact-center operations with workforce planning.
According to the vendor's listed purchasing approach, pricing is handled through contact or order workflows rather than published plan tiers, so buyers should expect to discuss configuration directly with Telia. The product's stated compliance posture includes ISO 27001 and GDPR. Documentation is the support channel listed here. Buyers should assess implementation scope, channel needs and telephony environment before choosing ACE: it suits organizations seeking integrated omnichannel routing and telephony, while teams prioritizing transparent self-serve pricing or a narrowly focused calling tool may prefer another option.
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Telia ACE pricing
Telia ACE fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Yes |
| Maximum agents | Not verified |
| Recording retention | Not verified |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | ISO 27001, GDPR |
| Support | Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 11 integrations: Calabrio WFM, Google Dialogflow, Microsoft Teams, Cisco, Avaya, Mitel … See all → |
| Pricing | Pricing on request |
| Website | ace.teliacompany.com |
| Facts checked | 23 Sep 2026 |
Telia ACE integrations
Telia ACE lists 11 integrations on its own site.
- Calabrio WFM
- Google Dialogflow
- Microsoft Teams
- Cisco
- Avaya
- Mitel
- BankID
- Messenger
- Scrive eSign
- Active Directory
See all Telia ACE integrations →
Alternatives to Telia ACE
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all Telia ACE alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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