TeleWare Call Recording review
Policy-based Teams and mobile recording with retention, access controls and secure sharing.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
TeleWare Call Recording is a cloud service for organisations that need compliance-focused recording of business communications, particularly Microsoft Teams programs. Teams capture can include audio, video and screen sharing, with policies applied at user level. TeleWare also offers SIM-based recording of mobile voice, SMS and voicemail, making the product relevant to regulated organisations managing both collaboration and mobile communications. Its stated fit is mid-market and enterprise; smaller teams looking for a broad set of integrations may find the focus too narrow.
The Teams feature set is geared toward controlling what gets recorded and how recordings are handled. Programs can target recordings by meeting organiser, subject keyword, call queue or DNS. A web portal supports retrieval, replay and archiving, while configurable retention, automatic deletion and litigation hold address the records lifecycle. Azure data-centre choices are available for cloud storage. Role-based access control and two-factor authentication add access safeguards, and transcription and stereo recording are options. Password-protected links that expire provide a controlled way to share recordings.
TeleWare lists subscription-based pricing, but the published approach is to request a quotation rather than select a publicly priced plan. Microsoft Teams is the named integration, so buyers should weigh its policy controls against the narrower ecosystem if they need recording across multiple collaboration platforms. Email and phone support channels are available. This is a stronger fit for organisations prioritising Teams capture, retention and controlled access, or that also need SIM-based mobile recording; buyers seeking wider integrations or transparent online pricing should compare alternatives before committing.
TeleWare Call Recording pros and cons
- Where it wins
- Captures Teams audio, video and screen sharing using user-level policies
- Supports configurable retention, automatic deletion and litigation hold
- Offers role-based access, two-factor authentication and expiring share links
- Where it doesn't
- Integration footprint is limited to Microsoft Teams
- Pricing requires a sales quotation
- Teams recording focus may not suit organisations seeking broader platform coverage
TeleWare Call Recording fact sheet, pricing and score →
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