TelebuSocial review
A broad social-commerce automation suite with capable workflows and a high entry price.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
TelebuSocial combines chatbot creation, live chat, broadcasts, analytics, API access, and third-party integrations in one customer conversation platform. It is designed for businesses managing support, marketing, and sales conversations across WhatsApp, websites, and social-media channels. Social-commerce teams that need a shared inbox, automated replies, and human agent management will find its feature set closely aligned with daily inbox operations.
Pricing begins with the Starter plan at $99 per month. It includes 2 chat agents, 250 monthly active users, 1,000 user-initiated conversations, a DIY chatbot builder, API access and webhooks, and Google Sheets integration. Business costs $179 per month and adds 5 chat agents, 1,000 monthly active users, 2,000 user-initiated conversations, live chat apps for iOS and Android, Instagram and Facebook chatbots, and support for up to 10 team members. The Custom plan uses custom pricing and includes 500 GPT/Bard queries per month, GPT/Bard integration, quick chatbot training, emotional intelligence, and new feature updates. Integrations include Salesforce, Zoho, Freshdesk, Zendesk, Zapier, and Google Sheets.
The platform’s breadth is its main strength: visual flow building, multichannel deployment, unified inbox management, roles and permissions, scheduled broadcasts, campaign analytics, conversational APIs, and webhooks cover more than basic chatbot answering. That makes TelebuSocial a practical fit for teams coordinating automated and live conversations across several channels. The trade-off is cost at entry, plus tighter Starter limits on agents, users, and conversations. Teams that need free experimentation or whose primary requirement is deeper knowledge-base behavior should compare more specialized alternatives before choosing it.
TelebuSocial pros and cons
- Where it wins
- Visual builder with templates, customization, and chatbot training
- Unified inbox with live-agent handoff, broadcasts, and analytics
- WhatsApp, social, API, CRM, and webhook connectivity
- Where it doesn't
- Starts at $99 per month with no free plan
- Starter is limited to 2 agents and 1,000 user-initiated conversations
- Core knowledge-base depth is not clearly established
TelebuSocial fact sheet, pricing and score →
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