Surfly review
A strong fit for teams that need free co-browsing with video, sharing, and contact-center integrations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Surfly is a browser-based collaboration platform for product, sales, service, and support teams. Its core experience combines universal co-browsing with screen and application sharing, video and text chat, camera sharing, on-screen annotations, control transfer, and session recording. Teams can also use sensitive-data masking and redaction, audit logs, file sharing and editing, and CRM or contact-center integrations. It is available through the web and APIs, with public-cloud, private-cloud, and on-premise deployment options.
The free plan is the clearest entry point: published plan details show a limit of five sessions per month. Paid-plan pricing is handled through sales contact, so organizations evaluating larger or more structured deployments will need a sales-led buying process. The product’s capabilities extend beyond basic screen sharing, particularly for support interactions that benefit from guided browsing, visual annotation, recording, and control transfer. Redaction and audit logs also support workflows where session handling and customer data require closer oversight.
Surfly fits organizations that want co-browsing embedded into existing customer-service operations rather than a standalone video chat tool. Its integration list includes Salesforce, Zendesk, Cisco Finesse, NICE CXone, Amazon Connect, and Intercom, alongside JavaScript, REST, and Embed APIs. Choose it when free access, visual collaboration, and contact-center connectivity are central requirements. Teams that need predictable public pricing or a product centered on documented AI capabilities should compare alternatives before selecting it.
Surfly pros and cons
- Where it wins
- Free plan includes up to five sessions per month
- Combines co-browsing, video chat, sharing, annotation, and recording
- Integrates with Salesforce, Zendesk, and major contact-center platforms
- Where it doesn't
- Paid-plan pricing is handled through sales contact
- AI capabilities are not part of the documented feature set
- The free plan has a five-session monthly limit
Surfly fact sheet, pricing and score →
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