SureWFM
Workforce management for contact centers and BPOs.
At a glance
- Editor score7.2 / 10
- PricingFrom $449/mo (annual)
- Best forSmall centers needing rigorous forecasting
- Free planNo
- Demand forecastingYes
- Facts checked20 Sep 2026
Where it wins
- Interval-level forecasting with Erlang C and backlog modeling
- Coverage projection, guardrails, bidding, swaps, and leave management
- Intraday reforecasting with forecast locking and versioning
Where it doesn't
- Annual Starter pricing is $449 per month
- Starter supports up to 5 user accounts
- Maximum agent capacity is 100 agents
Our verdict on SureWFM
SureWFM is a web-based workforce management platform for contact centers and BPOs. It is designed for planners who need detailed forecasting, staffing calculations, schedule generation, agent self-service, and intraday management across voice, email, chat, and back-office work. Its forecasting covers interval-level volume and average handle time, with forward and backward Erlang C calculations and backlog-aware modeling for deferred work.
Pricing is structured around Starter, Growth, and Partner. Starter costs $599 per month with monthly billing or $449 per month with annual billing, and includes forecasting and scheduling, agent self-service, real-time management, up to 5 user accounts, and email support. Growth costs $899 per month monthly or $699 per month annually, adding partial regeneration and conflict review, white-label branding, priority chat and email support, and a reporting template pack. Partner adds unlimited user accounts, dedicated WFM advisory, custom line-of-business configuration, and custom integrations. The annual Starter price is easier to justify when forecasting depth matters, but the 100-agent maximum narrows its fit.
The strongest reason to choose SureWFM is its planning control. Users can lock and version forecasts, generate schedules with coverage projection, apply edit guardrails with undo and redo, manage shift bidding and leave, and reforecast intraday with end-of-day projections. Integrations are listed for phone, HR, timekeeping, and CRM systems, while API access is available. Choose SureWFM when rigorous forecasting and operational controls matter more than broad scale. Centers that need more than 100 agents, more than five Starter user accounts, or a platform beyond the web experience should consider alternatives.
SureWFM pricing
All 3 SureWFM plans and prices →
SureWFM fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Demand forecasting | Yes |
| Skills-based scheduling | Not verified |
| Intraday management | Yes |
| Omnichannel forecasting | Yes |
| Supported channels | voice, email, chat, back-office |
| Agent capacity | 100 agents |
| API access | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email, Live chat |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 4 integrations: Phone systems, HR systems, Timekeeping systems, CRM systems |
| Pricing | From $449/mo (annual) (source) |
| Website | surewfm.com |
| Facts checked | 20 Sep 2026 |
SureWFM integrations
SureWFM lists 4 integrations on its own site.
- Phone systems
- HR systems
- Timekeeping systems
- CRM systems
Alternatives to SureWFM
- Aspect WorkforceFlexible WFM for complex contact centers, with forecasting, scheduling, and adherence tools.3.6
- NiCE Workforce ManagementA strategic WFM platform for forecasting, optimization, adherence, and intraday control.—
- Verint Workforce ManagementBroad omnichannel WFM coverage for large contact centers, with sales-led pricing.—
See all SureWFM alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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