Superchat review
A strong fit for teams that want review workflows alongside customer messaging.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Superchat combines review management with a broader customer communication platform. It is aimed at freelancers, small businesses, growing teams, and larger organizations that want to collect and manage reviews while handling customer conversations in one place. The review tools cover Google, ProvenExpert, Trustpilot, and custom links, with invitation templates, reminders, review links, and monitoring alerts. Access is available through the web, iOS, and Android apps.
Pricing is structured across five plans. Free costs €0 per month and includes one WhatsApp number, one employee access, 30 active contacts, and the Unified Inbox. Basic costs €89 per month and adds Review Management, unlimited contacts, and unlimited conversations. Professional costs €149 per month and adds one AI agent, automations, a Web Widget, and onboarding. Advanced costs €299 per month and includes three AI agents, integrations, analytics, a personal account manager, priority chat support, and employee training. Custom provides configurable plans, tailored support and guidance, and enterprise-level security and control. The paid plans have a 12-month minimum contract term.
The main differentiator is the connection between review requests and customer messaging. Invitations can run through customer communication channels, while Zapier, Make, HubSpot, and the public API extend automation options. The Unified Inbox and AI agents make the product broader than a review-only tool, but that breadth may be unnecessary for teams focused solely on monitoring and responding to reviews. Superchat suits organizations that want review collection tied to WhatsApp and other channels; teams seeking specialized reply-generation workflows or a dedicated review-display system should consider a more focused alternative.
Superchat pros and cons
- Where it wins
- Centralizes Google, ProvenExpert, Trustpilot, and custom-link reviews
- Supports multichannel invitations, templates, reminders, and monitoring alerts
- Combines review workflows with a unified inbox and AI agents
- Where it doesn't
- Paid plans start at €89 per month with a 12-month minimum term
- Free plan is limited to one WhatsApp number, one employee, and 30 contacts
- Review-response AI and review-display widgets are not core documented features
Superchat fact sheet, pricing and score →
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