SparkTG
SparkTG: A cloud contact center combining voice, digital channels, and CRM connections. Ranked #93 of 120 in Call Center Software by our editors (3.0/10); pricing: Pricing on request; best for small teams needing blended calling and CRM connectivity.
At a glance
- Editor score3.0 / 10
- PricingPricing on request
- Best forSmall teams needing blended calling and CRM connectivity
- Outbound dialerYes
- Facts checked23 Sep 2026
Where it wins
- Blends inbound and outbound calling with IVR and predictive dialing
- Connects with CRM and ticketing tools, including HubSpot and Salesforce
- Includes call monitoring, recording, and AI conversation insights
Where it doesn't
- VCC Lite is limited to up to 5 agents
- Pricing is custom rather than published as fixed amounts
- Enterprise features such as custom AI require the Enterprise plan
Our verdict on SparkTG
SparkTG is a cloud contact center for startups, growing companies, and enterprises that need inbound and outbound calling alongside digital communications. Its feature set brings together IVR, auto and predictive dialing, call recording, live statistics, and agent monitoring tools such as whispering and joining. Web, iOS, Android, and API access give teams several ways to connect with the service. Small teams can start with voice and chat, while higher tiers widen the channel and analytics scope.
CRM and ticketing connectivity is a central part of the offer. Named integrations include HubSpot, Zendesk, Freshdesk, Salesforce, Zoho, Pipedrive, and Shopify, among others. WhatsApp Business API integration extends conversations beyond calls, and the vendor also describes telephony APIs and mobile applications. This combination is suited to teams routing customer conversations through existing sales or support systems. Buyers should confirm that their required integrations and workflows are covered before choosing a tier.
According to the vendor's pricing page, plans use custom pricing without published amounts or billing periods. VCC Lite supports up to 5 agents and includes basic AI assistance, simple analytics, and 8/5 support. VCC Startup raises the limit to 20 agents and adds multi-channel support, advanced AI, detailed analytics, and 24/7 priority support. VCC Enterprise offers unlimited agents, full omnichannel support, custom AI solutions, advanced reporting, and a dedicated account manager. Small teams with blended calling and CRM needs may find Lite a fit; teams needing a larger agent capacity or broader channel coverage should compare Startup and Enterprise. The stated five-agent category maximum conflicts with the Enterprise plan's unlimited-agent description, so buyers should clarify capacity directly with SparkTG.
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SparkTG pricing
All 3 SparkTG plans and prices →
SparkTG fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Inbound calling | Yes |
| Outbound dialer | Yes |
| IVR builder | Yes |
| Digital channel scope | Omnichannel |
| Workforce management | Not verified |
| Maximum agents | 5 agents |
| Recording retention | Not verified |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Email, Phone, Live chat · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 100+ integrations: HubSpot, Zendesk, LeadSquared, Freshdesk, 360D, Salesforce … |
| Pricing | Pricing on request (source) |
| Website | sparktg.com |
| Facts checked | 23 Sep 2026 |
SparkTG integrations
SparkTG lists 100+ integrations on its own site — the 14 named here are the ones its pages call out.
- HubSpot
- Zendesk
- LeadSquared
- Freshdesk
- 360D
- Salesforce
- Zoho
- Kapture
- Vtiger
- Shopify
- Microsoft
- Merrito
- Automate CRM
- Pipedrive
Alternatives to SparkTG
- Genesys Cloud CXA broad omnichannel contact-center platform for enterprises with annual plans from $75 per user monthly.9.4
- Amazon ConnectA broad, usage-based contact center service for organizations built around AWS.9.3
- NICE CXoneMature omnichannel contact center software for enterprises with complex service needs.9.2
See all SparkTG alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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