Sonny review
A shared inbox for small teams handling website chat and support email.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Sonny brings website live chat and support email into a shared inbox for teams that need to coordinate customer conversations. Teammates can assign requests, add private notes and mentions, set statuses and priorities, and organize conversations with tags and filters. A customizable chat widget lets businesses add live chat to a website, while reporting covers conversation volume, response times, and customer satisfaction. Its flat team pricing and unlimited team members on Sonny Pro may suit small teams that want shared ownership rather than per-agent billing.
Sonny Pro costs $29.99 per month and includes the unified inbox, live chat widget, email ticketing and forwarding, internal notes, and conversation assignment. The seven-day trial does not require a card, but there is no free plan. Optional AI Copilot plans are listed separately: AI Starter is $29.99 per month with 300 AI conversations and 1,000 knowledge base pages; AI Growth is $79 per month with 1,500 conversations and 5,000 pages; AI Scale is $199 per month with 5,000 conversations and 20,000 pages. Each includes unlimited copilot drafts. These tiers make the AI option easier to assess by usage allowance, though teams should distinguish it from the core Sonny Pro inbox.
The product’s focus is email and live chat, with web, desktop, and mobile availability and an API. Listed AI integrations are OpenAI, Anthropic, and Ollama; support is available by email and through documentation. That scope may work for a small team consolidating those two channels, but businesses that need other customer channels or a broader listed integration ecosystem should compare alternatives. Teams wanting AI-assisted drafts or knowledge-base-powered responses can consider the add-on plans; those seeking only shared inbox and ticketing can start with Sonny Pro.
Sonny pros and cons
- Where it wins
- Combines live chat and email ticketing in a shared inbox.
- Includes assignment, internal notes, tags, and conversation statuses.
- Flat team pricing includes unlimited team members on Sonny Pro.
- Where it doesn't
- There is no free plan after the seven-day trial.
- Listed integrations are limited to OpenAI, Anthropic, and Ollama.
- Its listed customer channels are live chat and email.
Sonny fact sheet, pricing and score →
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