Smith.ai
Smith.ai: A premium human answering service for teams that need qualified intake and call handling. Ranked #4 of 35 in Virtual Receptionist Services by our editors (8.4/10); pricing: Paid; best for legal teams needing premium intake service.
At a glance
- Editor score8.4 / 10
- PricingPaid
- Best forLegal teams needing premium intake service
- Free planNo
- Paid from$300/mo
- Answering modeHuman
- Founded2015
- Facts checked21 Sep 2026
Where it wins
- 24/7 live agents screen, qualify, route, and schedule calls
- Legal and CRM integrations include Clio, MyCase, HubSpot, and Salesforce
- Supports payment collection, notifications, transcription, and bilingual answering
Where it doesn't
- Human receptionist plans start at $300 per month
- Plans are billed by call rather than by minute
- Enterprise pricing and transfer destinations are custom
Our verdict on Smith.ai
Smith.ai provides outsourced virtual receptionist services for businesses that need live call coverage and structured client intake. It is particularly suited to law firms and other service organizations that need agents to screen and qualify leads, take messages, route calls, schedule appointments, collect payments, and follow custom intake instructions. The service includes 24/7 live answering, bilingual English-Spanish answering, call recording and transcription, summaries, analytics, and spam and robocall blocking. Proprietary AI supports receptionists with real-time guidance, while connected systems can receive updated information.
Pricing is organized around monthly plans for human receptionist services and is billed by call rather than minute. Starter costs $300 per month and includes live-staffed answering, lead screening and qualification, and 1 free transfer destination. Basic costs $810 per month and includes 2 free transfer destinations, while Pro costs $2,100 per month and includes 10. Enterprise is a custom high-volume plan with custom transfer destinations. This structure makes the service a stronger fit for organizations that value managed intake and can justify a recurring service fee than for teams seeking the lowest-cost answering option.
Its ecosystem is a major part of the offering. Legal and practice-management integrations include Clio, MyCase, Lawmatics, and Filevine; business tools include HubSpot, Salesforce, Calendly, Acuity Scheduling, and Zapier. Notifications can be sent through email, SMS, Slack, and Teams, supporting workflows beyond the phone call itself. Choose Smith.ai if qualified human answering, legal intake, routing, scheduling, and system connections are central requirements. Consider an alternative if you need minute-based billing, a lower entry price, or fully transparent Enterprise pricing.
Your product? Our editors can test Smith.ai in depth and publish a review, labelled as paid · from $149/mo →
Smith.ai pricing
All 4 Smith.ai plans and prices →
Smith.ai fact sheet
| Free plan | No |
|---|---|
| Paid from | $300/mo |
| Answering mode | Human |
| Included minutes | Not verified |
| Call qualification | Yes |
| Message taking | Yes |
| Call routing | Yes |
| Appointment scheduling | Yes |
| Multilingual answering | Yes |
| Money-back guarantee | 30 days |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Email, Phone, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 7,000+ integrations: Clio, MyCase, Lawmatics, Filevine, HubSpot, Salesforce … See all → |
| Pricing | Paid (source) |
| Website | smith.ai |
| Facts checked | 21 Sep 2026 |
Smith.ai integrations
Smith.ai lists 7,000+ integrations on its own site — the 9 named here are the ones its pages call out.
- Clio
- MyCase
- Lawmatics
- Filevine
- HubSpot
- Salesforce
- Calendly
- Acuity Scheduling
- Zapier
See all Smith.ai integrations →
Alternatives to Smith.ai
- AnswerNetA live answering service for businesses that need custom call handling and routing.8.9
- MAP CommunicationsA mature human answering service with routing, qualification, scheduling, and bilingual support.8.7
- Specialty Answering ServiceA mature human answering service for teams that need screening, scheduling, and dispatch.8.5
See all Smith.ai alternatives →
Smith.ai vs the competition
- Smith.ai vs AnswerNet
- Smith.ai vs MAP Communications
- Smith.ai vs Specialty Answering Service
- Smith.ai vs Ruby
- Smith.ai vs Abby
- Smith.ai vs AnsweringService.com
Compare Smith.ai with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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