Service Storm review
An all-in-one platform for security installers, from quoting through recurring monitoring service.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Service Storm is field service management software for security system and alarm companies. It is designed for businesses ranging from small alarm companies to larger security integrators, with tools spanning installation project tracking, monitoring contracts, recurring billing, annual inspections, service calls, technician scheduling, equipment inventory, system documentation, customer portals, quoting, invoicing, payments, and mobile field work. The platform is available on web, iOS, Android, and through an API, making it suitable for teams that need office and field access in one system.
Pricing is paid and billed monthly. The Solo plan costs $79 per month and includes the Otto AI agent, Smart CRM and customer portal, scheduling and dispatch, GPS technician tracking, multi-option quoting, and invoicing and payments. Crew costs $295 per month, while Business costs $795 per month; the published plan highlights show the same six features for each tier. A 14-day free trial is available, but there is no free plan. Annual billing is also offered with savings of approximately 17%.
Service Storm’s strongest fit is its security-specific operational coverage. Teams can manage monitoring contract renewals and recurring monitoring billing alongside equipment records, inventory, system diagrams, equipment lists, and access codes. Customers can access system records, service history, scheduling, and payments through the portal. Integrations include QuickBooks, Google Calendar, Claude, and ChatGPT. Security installers that want a connected platform for recurring service, inspections, and field operations should consider it; businesses seeking a free plan or clearer feature differentiation between the listed tiers may prefer an alternative.
Service Storm pros and cons
- Where it wins
- Tracks installations, inspections, monitoring contracts, and renewals
- Combines scheduling, dispatch, inventory, diagrams, and access codes
- Offers web, iOS, Android, API, portals, billing, and AI-assisted workflows
- Where it doesn't
- There is no free plan; the trial lasts 14 days
- Monthly pricing rises from $79 for Solo to $295 for Crew and $795 for Business
- Solo, Crew, and Business list the same six highlighted plan features
Service Storm fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update