Service Pro
Service Pro: A dispatch platform for equipment-focused teams that need ERP connectivity and mobile field work. Ranked #14 of 27 in Dispatch Software by our editors (7.5/10); pricing: Pricing on request; best for ERP-connected service teams.
At a glance
- Editor score7.5 / 10
- PricingPricing on request
- Best forERP-connected service teams
- Free planNo
- Worker mobile appYes
- Facts checked20 Sep 2026
Where it wins
- Drag-and-drop dispatch with live technician and job-status visibility
- Offline mobile app with GPS, inspections, photos, and signatures
- ERP integrations plus a RESTful OData API
Where it doesn't
- Pricing requires a sales conversation and annual per-user billing
- Implementation or integration fees may apply
- No standard free plan is offered
Our verdict on Service Pro
Service Pro is field service management software for equipment-centric service organizations. It supports dispatchers handling service calls, work orders, technician assignments, job status, customer records, and equipment histories. The product is positioned for commercial and industrial businesses across HVAC, electrical, construction, energy, mechanical, and heavy-equipment work. Its technician application runs on iOS, Android, and Windows devices, with offline access for work-order management, inspections, GPS tracking, asset information, warranties, and service history.
Integration is a central part of the product’s fit. Service Pro connects with Epicor Prophet 21, NetSuite, Microsoft Dynamics, Sage 100, and QuickBooks, and provides a RESTful OData API for broader system connectivity. That makes it a practical candidate for service organizations that need dispatch activity connected to ERP or accounting workflows rather than managed in isolation. The field workflow also extends beyond scheduling: preventive-maintenance dispatch, checklists, photo capture, signature capture, contracts, warranties, and service history keep operational records connected to the work order. Teams seeking a dispatch product with equipment context and technician mobility should find this scope relevant.
Pricing is customized. MSI Data states that subscriptions are billed annually per user and may include implementation or integration fees, so buyers should include those considerations in procurement planning. A free trial may be offered when appropriate, but there is no standard free plan. Service Pro suits organizations that need ERP-connected dispatch, equipment records, live location tracking, and offline mobile work. Smaller teams seeking self-serve pricing, a free tier, or a narrower scheduling tool should consider a product designed around simpler purchasing and lighter operational requirements instead.
Your product? Our editors can test Service Pro in depth and publish a review, labelled as paid · from $149/mo →
Service Pro pricing
Service Pro fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Dispatcher seats | Not verified |
| Worker mobile app | Yes |
| Vehicle dispatch | Not verified |
| Territory management | Not verified |
| Schedule views | Not verified |
| Live location tracking | Yes |
| Deployment | Cloud, Mobile |
| Platforms | Web, Windows, iOS, Android |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: Epicor Prophet 21, NetSuite, Microsoft Dynamics, Sage 100, QuickBooks See all → |
| Pricing | Pricing on request (source) |
| Website | msidata.com |
| Facts checked | 20 Sep 2026 |
Service Pro integrations
Service Pro lists 5 integrations on its own site.
- Epicor Prophet 21
- NetSuite
- Microsoft Dynamics
- Sage 100
- QuickBooks
See all Service Pro integrations →
Alternatives to Service Pro
- ShipdayShipday combines dispatch, tracking, routing, notifications, and proof of delivery for local operators.9.4
- DispatchTrackA broad dispatch platform for enterprise delivery teams that need planning, visibility, and control.9.2
- BringgA broad dispatch platform for enterprise retailers and logistics providers.9.0
See all Service Pro alternatives →
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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Service Pro for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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