Seranova AI review
Automates SMS review outreach and Google reputation workflows for local service businesses.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Seranova AI is a web-based reputation management platform for local service businesses that depend on Google Reviews. It automates outreach after completed jobs or visits, sends SMS requests and reminders, analyzes customer sentiment, routes unhappy feedback privately, and guides satisfied customers toward Google Reviews. Its audience includes home services, salons, restaurants, clinics, and other businesses that want a structured way to request feedback and manage responses. Bulk uploads from customer or job data support businesses with existing records, while Google Business Profile connection supports the review workflow.
Pricing is paid monthly, with a 14-day free trial. Starter costs $49.99 per month, Pro costs $79.99 per month, and Business costs $129.99 per month. The published plans show SMS review requests, sentiment-based private routing, Google Review Push, AI reply drafts, and owner approval before posting across these three tiers. Enterprise is described as tailored for multi-location and high-growth teams. Healthcare pricing differs from the listed plans, so healthcare buyers should evaluate the applicable offer separately. The $49.99 starting point makes Seranova AI more suitable for businesses that expect regular value from automated outreach rather than occasional review collection.
Its clearest strength is the workflow around customer sentiment: unhappy feedback can be routed privately, owners can receive alerts, and AI-generated replies remain subject to approval before publication. Review and rating trend dashboards add an ongoing reporting layer. Square POS and Jobber integrations may fit service businesses already working in those systems, although the review source is Google Reviews rather than a broader multi-platform set. Choose Seranova AI if SMS outreach, Google review growth, private issue routing, and owner-controlled AI responses are priorities. Businesses needing wider review-site coverage or a clearly itemized enterprise price may prefer a different option.
Seranova AI pros and cons
- Where it wins
- Automated SMS requests, reminders, sentiment analysis, and private routing
- AI reply drafts with owner approval before posting
- Bulk uploads plus Square POS and Jobber integrations
- Where it doesn't
- Review coverage is focused on Google Reviews
- Starting price is $49.99 per month
- Enterprise pricing is tailored rather than listed
Seranova AI fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update