Sentriment review
A full-featured sentiment platform with a broad free plan and clear paths to scale.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Sentriment is an AI feedback analysis product for SaaS product, support and growth teams. It brings together customer feedback from APIs, widgets, CSV files, App Store reviews, Intercom and Zendesk, then analyzes sentiment, emotions, language and feedback type. Semantic themes, aspect-based sentiment analysis, reports, metadata filtering and natural-language questions help teams organize feedback and investigate recurring issues. The product is available through the web and API, with REST API and webhook support.
The free plan is unusually broad for teams starting with customer feedback analysis. It includes themes, sentiment and emotion analysis, feed, search and theme triage, plus Widget, API, CSV, App Store, Intercom and Zendesk inputs. PII redaction before storage and EU hosting are included, along with one seat. The Starter plan is €49 per month and adds Slack and email alerts, a daily digest, tracked questions, user health scores and unlimited seats. Growth costs €299 per month and adds at-risk alerts, health analytics, trends, segments, Mixpanel and Amplitude sync-back, and higher API rate limits. Scale costs €799 per month and adds SSO / SAML, DPA and security review, priority support and custom retention windows. Enterprise offers custom volume, SSO, DPA and dedicated support.
Sentriment’s strongest differentiator is the connection between qualitative feedback and customer health. User health scoring, churn-risk alerts and links between themes and revenue at risk give product and growth teams a route from sentiment signals to prioritization. Integrations with Mixpanel, Amplitude, Slack, GitHub and Linear extend its fit across product and communication workflows. Teams should choose Sentriment if they want broad analysis capabilities and multiple input options, especially while the product is in open beta, when everything is free. Teams needing advanced analytics, larger API capacity, identity controls or support commitments should plan for a paid tier; teams seeking a narrowly focused sentiment tool may not need its wider feedback and health-scoring scope.
Sentriment pros and cons
- Where it wins
- Free plan includes sentiment, emotion, themes, API access and PII redaction
- Analyzes feedback from App Store, Intercom, Zendesk, CSV files and APIs
- Paid tiers add health scoring, alerts, analytics, sync-back and higher limits
- Where it doesn't
- Advanced health analytics and risk alerts begin on the Growth plan
- SSO, DPA, security review and priority support require the Scale plan
- Annual plan amounts and supported-language count are not stated
Sentriment fact sheet, pricing and score →
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