SecurityTrax review
A broad operating system for security firms managing customers, technicians, equipment, and recurring billing.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
SecurityTrax is a cloud-based operating platform for security dealers and smart-service providers. It brings lead and customer lifecycle management, calendar scheduling, technician dispatch, connected work orders, equipment inventory, invoices, recurring billing, electronic documents, messaging, reporting, and accounting workflows into one system. The product is aimed at office teams, technicians, accounting staff, and business operators managing installations, service, monitoring, and recurring customer relationships.
Pricing is built around a $250 monthly minimum, billed monthly. That minimum includes unlimited standard users, customer onboarding, storage, recurring invoicing, SMS, and 5,000 monthly SecurityTrax Tokens. New signups also pay a $250 one-time site setup fee. Usage-based charges include $3 per new customer per month, counted toward the monthly minimum, and $0.15 per active customer per month for storage, recurring invoicing, payment handling, and SMS. Operations Plus costs $5 per active user per month and adds QuickBooks Online sync, advanced inventory operations, payable automation, license management, and SSO.
The platform’s breadth is its main strength. Equipment workflows cover purchase orders, transfers, and RMAs, while billing includes payments, statements, and credits. Integrations span Alarm.com, QuickBooks Online, Twilio, ADT Dealer Program, Brinks, central stations, payment providers, equipment vendors, and the SecurityTrax API. API access and workflow automation support connections beyond the listed integrations, and AI-assisted work, address intelligence, and automation extend the feature set. Security firms seeking one system for the full customer and service lifecycle should consider SecurityTrax. Smaller firms with simple scheduling needs, limited recurring operations, or low monthly usage may find the minimum and additional fees harder to justify.
SecurityTrax pros and cons
- Where it wins
- Covers leads, dispatch, work orders, inventory, contracts, and billing
- Connects with Alarm.com, QuickBooks Online, Twilio, and payment providers
- Includes API access, workflow automation, and AI-assisted work
- Where it doesn't
- Starts at a $250 monthly minimum before usage-based charges
- Requires a $250 one-time site setup fee for new signups
- Platform coverage is web and API, with no native mobile platform specified
SecurityTrax fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update