Second Nature review

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Second Nature is a resident experience platform for property management companies that want to organize onboarding and add resident benefits without replacing existing property accounting software. Its Resident Onboarding offering guides residents through lease terms, electronic signatures, benefits, and move-in tasks. The platform is suited to managers standardizing these steps across properties, while residents receive a single experience for required tasks and optional services.

Its strongest area is the combination of onboarding and resident benefits. Managers can create mobile-first lease walkthroughs, assign move-in checklists, and send automated reminders. Customizable Resident Benefits Packages can include enrollment and add-ons for renters insurance, credit-building and rent-payment reporting, air-filter delivery, on-demand pest-control requests, and resident rewards. This gives Second Nature a practical focus on recurring resident services as well as initial move-in administration.

Second Nature fits teams that already rely on property accounting software and want to extend the resident experience around it. AppFolio and property accounting software are listed integrations, and the platform supports service requests for pest control. Pricing is custom, based on selected benefits and market, with property managers charged through success-based pricing; there are no standard named plans presented. The product supports only the web, so teams seeking native mobile applications or wider resident-experience coverage should consider alternatives. Choose Second Nature when benefits, lease walkthroughs, and move-in coordination are priorities; look elsewhere when broad platform coverage or flexible device support matters more.

Second Nature pros and cons

• Where it wins
  • Combines lease walkthroughs, e-signing, and move-in checklists
  • Supports benefits including pest control, filters, insurance, and rewards
  • Connects with AppFolio and property accounting software
• Where it doesn't
  • Web-only access limits platform flexibility
  • Custom pricing requires a sales conversation
  • Narrower resident-experience coverage than broader platforms

Second Nature fact sheet, pricing and score →

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update