Ruby
Ruby: Human answering, scheduling, qualification, and analytics for teams handling business calls. Ranked #5 of 35 in Virtual Receptionist Services by our editors (8.2/10); pricing: Paid; best for teams needing human answering with analytics.
At a glance
- Editor score8.2 / 10
- PricingPaid
- Best forTeams needing human answering with analytics
- Free planNo
- Answering modeHuman
- Founded2003 · Portland, Oregon, United States
- Facts checked21 Sep 2026
Where it wins
- 24/7 human answering with English and Spanish support
- Lead qualification, call routing, scheduling, and message taking
- Transcripts, sentiment analysis, outbound calling, and broad integrations
Where it doesn't
- No free plan is offered
- Plans are structured around receptionist-minute allowances
- The service may be more than needed for basic call forwarding
Our verdict on Ruby
Ruby provides human-powered virtual receptionist and managed live chat services for small businesses. Its receptionists answer calls, screen and qualify leads, take messages, route calls, schedule appointments, answer FAQs, and support English- and Spanish-speaking callers. Coverage options include part-time, overflow, after-hours, and 24/7 service, making Ruby relevant to legal, healthcare, home services, finance, and professional services teams.
Ruby’s plans are organized by receptionist minutes: 50 minutes, 100 minutes, 200 minutes, and 500 minutes. Each plan includes the virtual receptionist service, while the 200-minute plan is marked as most popular. There is no free plan. The service also offers optional HIPAA- and PCI-compliant services, plus a money-back guarantee for first-time users limited to 21 days or 500 receptionist minutes, whichever comes first.
The main differentiator is the combination of live answering and operational follow-through. Ruby can qualify leads, filter robocalls, transfer and route calls, process payments, and schedule appointments. AI-powered transcripts and sentiment analysis add call insight, while mobile access and integrations with Calendly, Clio, Google Calendar, HubSpot, Salesforce, Slack, Zapier, Zendesk, and Zoho support broader workflows. Web, iOS, and Android access extend that reach. Ruby suits teams that want people handling calls with analytics and scheduling support; businesses seeking only basic voicemail or call forwarding may prefer a narrower service.
Your product? Our editors can test Ruby in depth and publish a review, labelled as paid · from $149/mo →
Ruby pricing
Ruby fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Answering mode | Human |
| Included minutes | 50 minutes/mo |
| Call qualification | Yes |
| Message taking | Yes |
| Call routing | Yes |
| Appointment scheduling | Yes |
| Multilingual answering | Yes |
| Money-back guarantee | 21 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | HIPAA, PCI DSS |
| Support | Email, Phone, Docs |
| Built for | Solo, Small business, Mid-market (editorial estimate) |
| Integrations | 5,000+ integrations: Calendly, Clio, Google Calendar, HubSpot, Salesforce, Slack … See all → |
| Pricing | Paid (source) |
| Website | ruby.com |
| Facts checked | 21 Sep 2026 |
Ruby integrations
Ruby lists 5,000+ integrations on its own site — the 9 named here are the ones its pages call out.
- Calendly
- Clio
- Google Calendar
- HubSpot
- Salesforce
- Slack
- Zapier
- Zendesk
- Zoho
Alternatives to Ruby
- AnswerNetA live answering service for businesses that need custom call handling and routing.8.9
- MAP CommunicationsA mature human answering service with routing, qualification, scheduling, and bilingual support.8.7
- Specialty Answering ServiceA mature human answering service for teams that need screening, scheduling, and dispatch.8.5
Ruby vs the competition
- Ruby vs AnswerNet
- Ruby vs MAP Communications
- Ruby vs Specialty Answering Service
- Ruby vs Smith.ai
- Ruby vs Abby
- Ruby vs AnsweringService.com
Compare Ruby with any tool side by side →
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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Ruby for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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