Rivvi review
A capable conversational reminder system priced for practices with substantial communication volume.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Rivvi is healthcare operations software for practices that need inbound and outbound patient communications across voice, SMS, and web chat. Its appointment-reminder workflow can confirm visits, answer questions, handle rescheduling conversations, and write outcomes back to the schedule. The product is aimed at individual practices, growing teams, and multi-location healthcare organizations, with conversational automation suited to operations that need more than one-way text reminders.
Pricing is structured around monthly voice-minute capacity and team size. Launch costs $799 per month for one practice, 1,500 voice minutes, and 3 seats. Basics costs $1,999 per month for 6,875 voice minutes and 5 seats, while Growth costs $4,999 per month for 21,250 voice minutes and 8 seats. Enterprise offers committed volume, custom seats, and a credit pool sized to the operation. A 14-day free trial is available, and annual billing is offered at 20% off the monthly rate, billed once yearly. The pricing makes Rivvi a stronger fit for larger practices than for smaller offices seeking a low-cost reminder tool.
Rivvi’s ecosystem includes HubSpot, Salesforce, Power BI, Microsoft Teams, Outlook, Gmail, and spreadsheets, alongside a web platform. Its published feature set also includes a branded number in the practice’s area code, inbound and outbound communications, and TCPA opt-out handling. Rivvi states that it operates with a HIPAA BAA and SOC 2 Type II controls, which may matter to healthcare organizations evaluating communication workflows. Choose Rivvi when conversational automation, schedule write-back, and multichannel communication justify the monthly commitment; smaller practices or teams needing only basic SMS reminders should consider a simpler, lower-cost alternative.
Rivvi pros and cons
- Where it wins
- Two-way voice and SMS reminders with confirmation conversations
- Rescheduling conversations can write outcomes back to the schedule
- Supports web chat, opt-out handling, and multiple business integrations
- Where it doesn't
- Starts at $799 per month with no free plan
- The web-only platform may not suit teams needing native mobile apps
- Advanced capacity requires moving to substantially higher monthly tiers
Rivvi fact sheet, pricing and score →
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