RestaurantHQ review
A loyalty-focused web platform with SMS, microsites, analytics, and retention tools.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
RestaurantHQ is a web-based loyalty and retention platform for independent restaurants. Its core tools cover digital punch cards, VIP points, automated SMS campaigns, family rewards, QR check-ins, receipt scanning, customer microsites, and an owner dashboard with analytics and staff permissions. It suits small restaurants that want a structured way to build customer databases, encourage repeat visits, and reconnect with inactive guests without adopting a broad restaurant operations suite.
The three paid plans add capabilities in clear stages. Starter costs $97 per month and includes a two-phase loyalty system, eight automated SMS campaign types, a customer-facing microsite, analytics, AI-powered receipt scanning, and family rewards. Standard costs $297 per month and adds a custom phone number with SMS, customizable text messaging, Google Reviews integration, and detailed customer insights. Premium costs $497 per month and adds Voice AI Hostess, advanced automations, email marketing, Social Planner, and Reputation Management. There is no free plan, so the entry point is a paid monthly commitment.
RestaurantHQ is strongest when loyalty and retention are the central marketing needs. The microsite can present specials, menu, ordering, location, and rewards, while SMS follow-ups and receipt scanning support repeat-visit campaigns. The product’s scope becomes broader on Premium, but the listed integrations center on Google Reviews, and the platform is web-based. Restaurants seeking basic loyalty mechanics, customer re-engagement, and a branded digital destination should consider it. Restaurants prioritizing verified POS connectivity or a wider integration ecosystem should look for a more connected alternative.
RestaurantHQ pros and cons
- Where it wins
- Digital punch cards, VIP points, family rewards, and QR check-ins
- Automated SMS follow-ups plus a branded customer microsite
- Receipt scanning, analytics, staff permissions, and Google Reviews support
- Where it doesn't
- No free plan; monthly pricing starts at $97
- Higher-tier tools raise the monthly cost to $297 or $497
- The listed platform is web-based, with no POS integration included
RestaurantHQ fact sheet, pricing and score →
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