RepairOps review
A configurable repair workflow suite with strong quality controls, analytics, and paid tiers.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
RepairOps is repair-management software for PC and computer repair businesses, other repair shops, and IT service teams. It tracks tickets from intake and diagnostics through estimates, repair, quality checks, and pickup on a configurable Kanban board. Shops can manage parts and purchase orders, send email and SMS updates, and let customers review status, approve quotes, and message staff through a portal. PC Repair Tracker, RepairDesk, and CSV imports support migration, while optional AI assistance covers intake, notes, and diagnostics. The vendor says onboarding is occurring in batches during closed beta, with cloud and self-hosted deployment available.
The published monthly plans are Starter at $99, Pro at $199, and Business at $449. Starter includes repair workflow, the Kanban board, quote approval in the customer portal, inventory, and purchase orders. Pro adds point of sale with Stripe Terminal, online booking, and advanced analytics. Business adds a REST API, outbound webhooks, multi-location reporting, and advanced customer export. Enterprise is $1,500 per month when billed annually and adds SSO through SAML or OIDC, white-label branding, and custom limits and contracts. A 14-day trial is offered without a card.
Quality control is a defining capability: a required checklist and photo evidence must be completed before pickup, supporting consistent handoffs and auditability. Reporting covers repair times, revenue, and technician performance, and integrations include Stripe Terminal, Twilio, and iFixit. Email, documentation, and community channels provide support, while GDPR alignment and two-factor authentication address baseline security needs. Growing shops that need structured workflows, inventory discipline, and operational analytics should find the feature mix relevant. Very small teams seeking a free or lower-cost tool, or shops needing point of sale without moving beyond the Starter tier, should consider alternatives.
RepairOps pros and cons
- Where it wins
- Configurable Kanban workflows with required QC checklists and photo evidence
- Inventory, purchase orders, customer portal, messaging, and status updates
- Analytics, migration imports, and cloud or self-hosted deployment options
- Where it doesn't
- Starts at $99 per month, which may exceed very small-shop budgets
- Point of sale, online booking, and advanced analytics require the Pro plan
- The vendor describes the product as closed beta with batch onboarding
RepairOps fact sheet, pricing and score →
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