RecoveryConnect review
A broad recovery operations platform with case, lot, field, billing, and API workflows.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
RecoveryConnect is a web-based and mobile assignment-management platform from MBSi Corp for lenders, forwarders, and recovery agencies. It follows repossession cases from assignment through completion, with real-time status updates, mapping, configurable forms, condition reports, electronic signatures, lot management, invoicing, and mobile workflows for field agents. Its focus is auto-finance recovery rather than conventional roadside towing, making it a closer fit for organizations managing recovery cases, storage locations, and client or forwarder workflows.
Pricing is structured across paid monthly plans. RecoveryConnect BASIC costs $50 per month and includes MBSi-originated cases, local client case management, forwarder integrations, configurable dashboards and reports, lot management, and invoicing. RecoveryConnect PRO costs $300 per month and adds complete back-office management, configurable electronic forms, mapping for MBSi cases, configurable map icons, DRN integration for LPR historical hits, and an online appointment scheduler. RecoveryConnect Pro+ adds invoice automation, contract management, enhanced dashboard and reporting, unlimited users, and one app and one login. Additional per-repo, storage-lot, and plate-purchase fees also apply.
The platform’s ecosystem is a notable part of its fit. Google Maps, Apple Maps, and Waze support mapping and navigation workflows, while DRN adds LPR historical-hit integration. Forwarder integrations connect recovery operations with external case sources, and the RecoveryConnect API supports integrated customers. The product covers a wide operational surface, but organizations focused on roadside dispatch or general towing may find its repossession-centered workflows less aligned with their needs. Recovery agencies, lenders, and forwarders needing connected case, lot, field, and billing processes should consider it; conventional towing businesses should look for software centered on roadside service operations.
RecoveryConnect pros and cons
- Where it wins
- Combines case assignment, lot management, forms, billing, and signatures
- Supports web, iOS, Android, mapping, LPR, and mobile field workflows
- Offers forwarder integrations and an API for integrated customers
- Where it doesn't
- Primarily targets repossession operations rather than conventional roadside towing
- Advanced back-office features begin on the $300-per-month PRO plan
- Additional per-repo, storage-lot, and plate-purchase fees apply
RecoveryConnect fact sheet, pricing and score →
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