Re:plain review
A website chat widget for teams that want to handle conversations through social messaging apps.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Re:plain adds a live-chat widget to websites, including WordPress sites, and lets operators receive visitor messages through WhatsApp, Telegram, or Facebook Messenger. It is aimed at solo users and small or mid-market teams that want to manage website conversations alongside messaging apps. The widget supports customization and reply templates, while visitor information can include location, contact details, page, and IP address. Operators can invite visitors to chat proactively, answer common questions with automated FAQ responses, and transfer chats while retaining their history.
The plans range from a free version to Basic and Pro. Free Version includes reply templates, widget customization, and online/offline modes. Basic costs $8 per month with annual billing and adds transfers between operators, a video welcome message, callback, and API access. Pro costs $17 per month with annual billing and adds operator departments, embedded dialog, video manager, and Zapier integration. A 14-day free trial is available. The published plan highlights make the paid tiers relevant for teams needing more operator workflows or integrations, while the free version covers core widget customization and templated replies.
Its main distinction is channel routing: website messages can arrive through three named messaging apps, with Zapier, Google Analytics, and Yandex Metrika also listed as integrations. Video and audio calls, custom forms, and callback requests extend the chat workflow. Re:plain is a fit for teams whose priority is website chat with social-app handling and operator transfers. It is less suitable for organizations that need a non-web platform or AI features; teams should also consider whether annual billing for paid plans fits their purchasing needs.
Re:plain pros and cons
- Where it wins
- Routes website messages to WhatsApp, Telegram, and Facebook Messenger
- Includes visitor details, active chat invitations, and automated FAQ replies
- Chat transfers retain history; paid plans add callback and video features
- Where it doesn't
- Platform support is web-only
- Basic and Pro pricing is billed annually
- No AI features are included
Re:plain fact sheet, pricing and score →
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