PetDesk review
A web-based grooming and animal-care manager with a free plan and paid online booking.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
PetDesk brings appointment scheduling and business administration together for groomers and other animal-care businesses. Its calendar sits alongside customer and animal records with custom fields, invoice generation, point of sale, and an editable business website. The free plan gives solo operators a way to start with those core tools, while paid plans add online booking and reminders. It is a sensible fit for a small operation that wants records and billing in one web-based system, but less suitable for someone who needs customer self-booking without a subscription or wants a non-web platform.
The plan split matters most if reducing appointment administration is a priority. Free Plan costs £0 and includes an online calendar, client and animal management, invoice generation, an editable website, products and point of sale, and SumUp payments integration; it limits bookings to 75 per month and excludes online customer booking and SMS. Standard Plan is £19.99 per month and adds a customer portal with online booking, automated SMS reminders, online deposits, staff members, business and staff reports, plus inventory and supplier tracking. Pro+ costs £35 per month and adds priority support to Standard features. That makes the free tier useful for a modest workload, while booking automation is a paid step.
Beyond scheduling, PetDesk covers staff accounts, roles, working hours and leave management, alongside inventory and supplier tracking, payment recording, and exportable business data. SumUp is the listed payment integration. The product is cloud-deployed and web-only, with ticket and documentation support; 24/7 support is indicated, and Pro+ specifically includes priority support. Buyers looking for a broad operating toolkit on the web may value the combination, particularly as they grow beyond solo work. A business that requires mobile platform coverage, or needs customer online booking while staying on a free plan, should consider alternatives.
PetDesk pros and cons
- Where it wins
- Free plan includes animal records, invoices, a website and point of sale
- Paid plans add online booking and automated SMS reminders
- Staff, inventory, supplier tracking and reports support daily operations
- Where it doesn't
- Free plan caps bookings at 75 per month
- Online booking and SMS reminders require a paid plan
- Available on web only, with SumUp as the listed integration
PetDesk fact sheet, pricing and score →
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