PBXDom review
A focused PBX analytics suite for reporting, alerts, accounting, and integrations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
PBXDom is a cloud-based call analytics and accounting platform for organizations with compatible existing PBX systems. It collects CDR or SMDR records through a lightweight collector, then presents real-time dashboards, historical reports, telecom expense tracking, alerts, and integrations. Its audience includes IT teams, telecom administrators, multi-site organizations, and call centers that want reporting without replacing their phone system. Support for Cisco, Avaya, Mitel, Panasonic, 3CX, and Asterisk, along with self-hosted and API options, gives it a clear PBX-focused scope.
Pricing is tiered by capability. Basic costs $99 per month and includes call reports, 50 extensions or lines, one phone system, 70+ widgets, 30+ reports, and email support. Pro costs $199 per month and adds 911 alerts, Slack and Zapier, telecom expense and call accounting, dashboard sharing, and advanced call reports. Scale costs $499 per month with the same listed highlights. Advanced costs $1,199 per month and adds API and webhooks, phone support, SMS and voice alerts, and custom cost plans. Enterprise uses custom pricing and includes SAML SSO, audit logs, a 99.99% SLA, API and webhooks, and a dedicated success manager. A 14-day free trial is available.
The product fits teams that need visibility across an existing PBX estate rather than a new calling system. Its collector-based CDR or SMDR approach, compatibility setup guides, read-only dashboard links, and alert channels support operational monitoring across locations. The main boundary is category fit: PBXDom is primarily PBX call analytics, reporting, alerting, and accounting software, not website visitor call-tracking software. Choose it for PBX monitoring and telecom cost control; consider another product if campaign attribution or website-based caller tracking is the central requirement.
PBXDom pros and cons
- Where it wins
- Real-time dashboards with 70+ widgets and historical call reports
- Supports Cisco, Avaya, Mitel, Panasonic, 3CX, and Asterisk
- Adds 911 alerts, accounting, APIs, webhooks, Slack, and Zapier
- Where it doesn't
- Starts at $99 per month with no free plan
- Primarily analyzes PBX records, not website visitor calls
- Advanced capabilities require higher-priced plans or custom pricing
PBXDom fact sheet, pricing and score →
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