OpenPhone (now Quo) review
A flexible shared-phone system for small teams, with tiered AI and call controls.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
OpenPhone, now branded as Quo, is a cloud-based business phone system for individuals and teams. It combines business numbers with shared inboxes, calling, SMS and MMS, voicemail transcripts, forwarding, transfers, recording, and configurable call flows. Teams can create ring groups and phone menus, review call views and analytics, and access the service through web, Windows, macOS, iOS, Android, and API connections. Its company-size fit spans solo users, small teams, and mid-market organizations.
Pricing is per user. Annual billing starts at $15 per user per month on Starter, while monthly Starter pricing is $19. Starter includes one phone number per user, calling and messaging to US and Canadian numbers, voicemail transcripts, and the Quo API. Business costs $23 annually or $33 monthly and adds AI call summaries and transcripts, group calling, custom ring orders, call transfers, phone menus, and analytics and reporting. Scale costs $35 annually or $47 monthly, adding AI call tags, dedicated onboarding support, priority live chat and email support, and inbound phone support. A seven-day free trial is available.
Quo fits teams that want shared numbers and structured call handling without separating voice and messaging tools. It connects with HubSpot, Salesforce, Zoho CRM, Pipedrive, Attio, Clio, Jobber, Gong, HighLevel, Zapier, Make, and Slack, alongside a stated ecosystem of 8,000 integrations. Email, chat, phone, and ticket support are available, and the listed compliance coverage includes SOC 2 and HIPAA. Choose it when shared inboxes, custom routing, recordings, transcripts, and CRM workflows matter. Teams needing AI functions must budget for Business or Scale, while Starter is better suited to simpler individual-number setups.
OpenPhone (now Quo) pros and cons
- Where it wins
- Shared business numbers, team inboxes, SMS, and MMS
- Custom call flows with phone menus, ring groups, and transfers
- CRM, workflow, desktop, mobile, and API connectivity
- Where it doesn't
- AI summaries, transcripts, and tags require Business or Scale plans
- The $15 starting price requires annual billing
- Starter does not include group calling, transfers, phone menus, or analytics
OpenPhone (now Quo) fact sheet, pricing and score →
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