OnCall Health review
A branded telehealth suite for behavioral and care practices managing virtual visits.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
OnCall Health, presented by Qualifacts as OnCall Virtual Care, is a cloud and mobile telehealth platform for behavioral health organizations. It combines secure video appointments for individual or group sessions with instant messaging appointments, a branded client portal, self-scheduling, forms, assessments, electronic signatures, notifications, and receipts. The product fits practices and care organizations that want clients to manage virtual visits through web, iOS, and Android access, while also offering API connectivity for broader workflows.
Pricing follows a contact-sales model rather than published self-serve plans. The platform supports web, iOS, Android, and API deployment, with ticket, chat, and documentation support channels. Calendar connections include Google Calendar and Microsoft Calendar. EHR connectivity is available for Qualifacts CareLogic and Qualifacts Credible, making the product a natural fit for organizations already working within those systems. Its SOC 2 compliance listing adds a formal security signal for buyers reviewing vendor controls.
The strongest differentiator is the combination of branded engagement and scheduling features: organizations can present a client-facing portal, expose real-time availability, collect signed forms, and automate appointment communications alongside video and messaging. That breadth suits behavioral health providers running an organized virtual-care program rather than a team seeking video meetings alone. Buyers should consider another option if they need a broader EHR integration catalog, transparent online pricing, or app access without an existing OnCall account. Practices aligned with Qualifacts and seeking branded patient engagement should find the feature set more relevant.
OnCall Health pros and cons
- Where it wins
- Secure individual and group video appointments plus messaging visits
- Branded web and mobile portal with self-scheduling and forms
- API and integrations with CareLogic, Credible, Google, and Microsoft calendars
- Where it doesn't
- Pricing requires contacting sales
- EHR integrations focus on Qualifacts CareLogic and Credible
- Patient app access requires an existing OnCall account
OnCall Health fact sheet, pricing and score →
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