OhMD AI Agents review
A healthcare-focused voicebot with EHR workflows, scheduling, and contextual handoff.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
OhMD AI Agents is a healthcare communication platform for physician practices and other healthcare organizations. Its AI voice and text agents answer inbound patient calls and messages, schedule or reschedule appointments, collect refill and referral information, answer routine practice questions, and route complex conversations to staff with context preserved. The platform is available through the web and API, with a unified inbox for communication channels and after-hours call handling. It is best suited to practices that want patient communication connected to EHR workflows rather than a general-purpose customer service voicebot.
Pricing is organized into three plans. Core costs $300 per month and includes two-way SMS, a text-enabled landline, voice and video calling, voicemail transcription, call handoff to text, and multi-factor authentication. AI & Automation costs $500 per month and adds patient call automation using OhMD AI voice and text, automatic message routing, customized automated workflows, broadcast voice calling, and appointment scheduling. Enterprise & scale uses custom pricing and adds SSO and identity management, custom onboarding, dedicated support, and multi-location and multi-tenant capabilities. Calling usage is billed separately.
The strongest fit is for organizations using one of the supported EHR integrations, including AdvancedMD, Altera, athenahealth, DrChrono, eClinicalWorks, Elation, Greenway, Healthie, ModMed, and Veradigm. Security controls include encryption, audit logging, multi-factor authentication, and a business associate agreement. Practices can keep routine interactions automated while sending complex conversations to staff. Organizations seeking a broad, non-healthcare customer service platform, or a lower-cost entry point, should look elsewhere; OhMD's value is tied to patient communication, EHR-connected workflows, and healthcare-specific operations.
OhMD AI Agents pros and cons
- Where it wins
- Handles patient calls, texts, scheduling, refills, and referrals
- Preserves conversation context when handing off to staff
- Connects with AdvancedMD, athenahealth, DrChrono, and other EHRs
- Where it doesn't
- Starts at $300 per month with calling usage billed separately
- Enterprise & scale pricing is custom
- Designed for healthcare rather than general customer service
OhMD AI Agents fact sheet, pricing and score →
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