Neighbor Solutions review
A housing-focused case management platform with broad service coordination tools.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Neighbor Solutions is a web-based case management platform for nonprofits, coalitions, municipalities, and other organizations serving people in need. It brings together 360-degree client profiles, case notes, incident reporting, program enrollments, assessments, outcomes, referrals, messaging, reporting, and workflow automation. Its strongest fit is for shelter and housing-focused organizations, while food banks, recovery centers, refugee services, behavioral health programs, youth services, and community action programs can also use its broader human-services workflows. Web, iOS, and Android access are available, including the Help mobile app.
Pricing is straightforward: the Starting plan costs $150 per month with monthly billing. It includes unlimited neighbors, the Help mobile app, and all features unlocked. The plan also covers custom intake forms with conditional logic, service plans, outcome tracking, custom reports, dashboards, exports, and AI-assisted summaries. A 14-day free trial gives organizations a defined evaluation period before subscribing. For teams that need shelter operations and case management in one system, the single plan keeps access broad rather than separating core capabilities across paid tiers.
The platform’s standout depth is its housing and shelter workflow coverage. Organizations can manage housing placement plans and retention checks, track shelter bed availability, handle reservations and waitlists, and record check-ins. Referral sending, receiving, and tracking supports coordination between organizations, while messaging by text or email extends communication beyond case notes. Integration options center on HMIS, HSDS, CSV/Excel import and export, and report data access. Neighbor Solutions suits organizations seeking a wide set of nonprofit service workflows with strong housing operations. Teams needing a broader integration ecosystem or multiple pricing tiers may prefer an alternative.
Neighbor Solutions pros and cons
- Where it wins
- Shelter beds, reservations, waitlists, and check-in
- Housing placement plans with retention checks
- Unlimited neighbors and all features unlocked at $150/month
- Where it doesn't
- No free plan
- Integrations focus on HMIS, HSDS, and data exchange
- Only one published plan is available
Neighbor Solutions fact sheet, pricing and score →
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