Navitaire New Skies review
Full PSS coverage for mid-size and enterprise airlines across channels and operations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Navitaire New Skies is an airline passenger sales and management system for mid-size and enterprise operators. It covers reservation and passenger booking management, flight schedules, fares, fees, seat inventory, ancillary sales, bundles and fare families. Airlines can support direct sales through web, mobile, call center and agency channels, while also connecting distribution through GDS, NDC, interline and codeshare relationships. The platform includes passenger check-in, day-of-departure operations, an Internet Booking Engine, customer self-service integration and a web-based agent interface.
The published commercial model is contact sales, with prospects directed to request a personalized demonstration. There is no free plan. New Skies runs in the cloud and is available through web and API platforms. Its integration scope is central to the product: digital APIs include JSON RESTful APIs, and the system connects with GDS, NDC-enabled partners, interline and codeshare arrangements, third-party distributors and third-party suppliers. Phone and email support channels are provided. Real-time reporting and analytics integration adds operational visibility for airlines managing passenger sales and service processes.
New Skies fits carriers that need one broad passenger service system spanning inventory, retailing, distribution, booking, self-service and airport-day operations. Its support for direct and indirect channels, agency workflows and multiple airline distribution standards makes it suited to organizations with complex ecosystem requirements. Airlines choosing it should be prepared for a sales-led procurement process and cloud operation. Smaller operators or teams seeking only a focused booking component may find the wider platform scope unnecessary; carriers needing full PSS coverage across the passenger journey are the stronger match.
Navitaire New Skies pros and cons
- Where it wins
- Broad reservation, inventory, fare and ancillary management
- GDS, NDC, interline, codeshare and API distribution
- Cloud-based self-service, check-in and day-of-departure workflows
- Where it doesn't
- Pricing uses a contact-sales model
- Cloud deployment is the stated deployment option
- Broad scope may exceed a narrow reservation-tool requirement
Navitaire New Skies fact sheet, pricing and score →
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