Natterbox review
A Salesforce-native contact center with strong telephony and expanding digital channels.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Natterbox is a cloud contact center platform built inside Salesforce for sales teams, small and midsize contact centers, and enterprises that need embedded telephony. Its feature set covers cloud telephony, Salesforce CTI, IVR, auto-attendants, hunt groups, skills-based routing, queues, callbacks, overflow handling, outbound dialing, call recording, and supervisor controls. Teams can also use SMS, WhatsApp, web chat, AI assistants, AI agents, AI coaching, transcription, and post-call automation. The platform is delivered through the web and integrates with Salesforce, Microsoft Teams, SMS, and WhatsApp.
Pricing is structured across three plans. Pro costs $82 per user per month when billed monthly and includes the Voice Channel Package, IVR, auto-attendant and hunt groups, call recording, listen-in, barge and whisper controls, dashboards, reports, and Salesforce integration. Premium costs $146 per user per month and adds SMS and WhatsApp digital channels, a shared inbox, skills-based routing, enhanced screen pops, text-to-speech, and local presence dialing. Enterprise includes everything in Premium, along with AI Advisor, AI Assistants, AI Agents, priority customer support, and a dedicated success manager. The published plans show pricing options in USD, GBP, AUD, and EUR.
Natterbox’s clearest strength is its Salesforce fit: call activity, reporting, and telephony sit within the same platform environment. Recording controls and supervisor features support monitored contact center workflows, while outbound dialing and routing address sales and service operations. The trade-off is value at the entry tier: $82 per user per month is a meaningful starting commitment, and digital channels or advanced AI require an upgrade. Because the platform is web-only, organizations seeking broader platform coverage should consider alternatives. Natterbox suits Salesforce-centered teams that prioritize embedded communications over the lowest starting cost.
Natterbox pros and cons
- Where it wins
- Native Salesforce CTI with call logging and reporting
- IVR, routing, queues, dialing, recording, and supervisor controls
- Premium and Enterprise add digital channels and AI capabilities
- Where it doesn't
- Starts at $82 per user per month with no free plan
- Platform coverage is limited to web
- Advanced digital and AI features require higher-tier plans
Natterbox fact sheet, pricing and score →
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