NAPA TRACS review
Parts-connected shop management with estimates, scheduling, inventory and customer updates.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
NAPA TRACS brings estimates, invoicing, parts ordering, scheduling, inventory and customer updates into shop management software for independent auto repair businesses. Shops can use integrated labor times and parts information to prepare estimates, assign jobs to technicians based on availability, track job progress, and view customer and vehicle service history. Mobile apps for iOS and Android include VIN scanning, alongside desktop access. Its parts-connected workflow is a fit for shops that want these tasks in one system; buyers seeking a free plan should look elsewhere.
Pricing is listed monthly: Silver starts at $109 and includes unlimited estimates and invoices, electronic parts ordering, calendars and appointments, inventory management, VIN scanning and reporting. Gold starts at $219 and adds M1 ProDemand repair information, an integrated time clock, email and email marketing, advanced reporting and technician productivity features. Gold Plus starts at $249 and adds unlimited users, unlimited two-way text messaging and TRACSFlow. These are stated starting rates, so buyers should check how pricing applies to their shop before choosing a tier. The step up to Gold is relevant for repair information and productivity tracking; Gold Plus is the tier for unlimited users and two-way texts.
The product connects with NAPA PROLink, NAPA Estimator, Mitchell ProDemand, QuickBooks, PartsTech and RepairLinkShop. It also supports service history, stock minimum and maximum levels, and customer messages by text and email, giving shops inventory and communication workflows alongside parts sourcing. NAPA describes multi-shop operation, and the listed company-size fit spans small, mid-market and enterprise. Shops focused on parts-connected operations, vehicle records and scheduling should consider it; those with simpler needs may find the paid entry tier more than they need, while shops requiring unlimited users or messaging need Gold Plus. Phone and email support are listed, with sales demos and implementation and training support described by the vendor.
NAPA TRACS pros and cons
- Where it wins
- Silver includes estimates, invoices, parts ordering and inventory for $109/month.
- Schedules appointments and assigns jobs based on technician availability.
- Mobile app supports VIN scanning and access on iOS and Android.
- Where it doesn't
- No free plan; Silver starts at $109/month.
- Unlimited users and two-way texting require Gold Plus at $249/month.
- Silver lacks Gold's repair information, time clock and advanced reporting.
NAPA TRACS fact sheet, pricing and score →
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