MyStay review
A low-cost guest-experience layer for hotels, not a full property-management system.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
MyStay is web-based guest journey software for hotels, apartments and other accommodation providers. It supports online pre-check-in, checkout and payments, automated guest messaging, guest preferences, digital access, service upselling and guest information. The platform includes a guest-facing web experience and MyAdmin for administration, reporting, messaging and profile management. It suits small, mid-market and enterprise properties seeking guest self-service across web, iOS and Android, with a particular fit for hotels that want to reduce front-desk steps without adopting a broader residential property-management system.
According to the vendor’s published pricing, MyStay starts at €2 per room per month with monthly billing. The listed plan is “Starting price,” and the price depends on property size and selected package. Its feature set includes online pre-check-in, online checkout and payments, automated messaging, a smart catalogue for service upselling, QR codes, guest web promotion, MyAdmin reports and statistics, and a light check-in/check-out kiosk. This makes the entry point relevant for properties prioritizing guest communication and self-service, while buyers should review the selected package before comparing total costs.
Integration breadth is a central part of MyStay’s role. Listed connections include Amadeus / IDPMS, Apaleo, Asseco HOREC, Better Hotel, Guestline, MEWS, Opera Cloud – OHIP, Visbook PMS and other PMS platforms, alongside lock-system and payment integrations. Support channels are email and documentation. MyStay is best suited to accommodation providers looking for a guest-experience layer connected to an existing hotel technology stack. Properties seeking leases, tenant management, maintenance workflows or accounting should choose a product positioned around those property-management functions instead.
MyStay pros and cons
- Where it wins
- Starts at €2 per room per month with monthly billing
- Covers pre-check-in, checkout, payments, messaging and upselling
- Connects with PMS, lock-system and payment integrations
- Where it doesn't
- Pricing varies by property size and selected package
- Primarily focuses on guest journeys rather than property management
- Mobile application availability is on request
MyStay fact sheet, pricing and score →
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