Missive review
A shared-inbox email client for teams coordinating customer conversations across channels.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Missive is a collaborative email client for customer support teams, sales teams, and agencies that need to manage shared customer conversations. It combines email with SMS, WhatsApp, Instagram, Messenger, and other channels in shared inboxes. Teams can assign conversations, discuss them with internal comments and mentions, co-write drafts, schedule sending, undo sends, and organize follow-up work with tasks, due dates, and calendar views. The product is available on the web, Windows, macOS, iOS, and Android, with offline access and calendar tools included.
Pricing is structured across three paid plans after a 30-day trial. Starter costs $14 per user per month when billed annually and includes email, SMS, and social accounts, team spaces and inboxes, conversations and tasks, and SOC 2 Type II compliance. Productive costs $24 per user per month annually and adds external-tool integrations, rules and automations, basic analytics and reporting, and API and MCP access. Business costs $36 per user per month annually and adds SAML SSO, IP restrictions, advanced analytics and reporting, and personalized team onboarding. Teams looking for a free email client should choose another option.
Missive fits organizations whose work spans multiple communication channels and requires coordinated ownership rather than private inbox management. Its integration set includes Gmail, Google Workspace, Outlook, IMAP, Dropbox, Google Drive, Zoom, Google Meet, Asana, ClickUp, Trello, and SMS via Twilio. The combination of shared inboxes, collaborative drafting, tasks, calendar management, workflow rules, and AI-assisted actions gives teams several ways to keep customer work together. Smaller teams with simple, individual email needs may not need this broader collaboration model, while growing teams that need assignments and cross-channel context should find the structure more suitable.
Missive pros and cons
- Where it wins
- Shared inboxes support assignments, comments, mentions, and chat
- Unifies email, SMS, WhatsApp, Instagram, and Messenger
- Adds tasks, calendars, automations, and AI-assisted inbox actions
- Where it doesn't
- No free plan after the 30-day trial
- Paid tiers are priced per user and billed annually
- Advanced security controls start on Business
Missive fact sheet, pricing and score →
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