MiaRec review
Structured recording, AI analysis, and QA tools for contact center teams.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
MiaRec is a conversation intelligence and call recording platform for contact centers. It captures inbound and outbound conversations from telephony systems and integrations, then provides browser-based access to recordings, automatic transcription, full-text search, AI-generated summaries, sentiment analysis, topic analysis, and quality assurance tools. It supports cloud and provider- or company-hosted deployments, with web and API access. Teams that need structured recording, searchable archives, and supervisor-led review are the clearest fit.
The published plans show a straightforward paid progression. Essentials costs $25 per user per month when billed monthly and includes transcription, summaries, sentiment on every call, multilingual transcription, and supervisor access. Professional costs $35 per user per month and adds call reason and outcome detection, CSAT, NPS and NES metrics, custom reports, and team access. Enterprise costs $50 per user per month and adds up to 50 topics, 10 custom insights, dashboards, scheduled reports, plus Zapier, Make, n8n, and API access. The structure suits teams that want to expand analysis and reporting as their operational needs grow.
MiaRec’s strongest area is the connection between call capture and quality management. Configurable retention, do-not-delete protection, role-based access, audit logs, two-step verification, and consent controls support governed recording programs. Integrations include Microsoft Teams, Twilio, Webex Native Recording, Five9, Cisco Webex Calling, Cisco Webex Contact Center, RingCentral, and Nice CXone. Choose MiaRec if your team needs recording controls, searchable transcripts, conversation analysis, and scorecards in one contact center workflow. Teams seeking a lightweight recorder or a free entry point should look elsewhere.
MiaRec pros and cons
- Where it wins
- Records inbound and outbound calls with pause, resume, and on-demand controls
- Combines transcription, summaries, sentiment, topics, and full-text search
- Adds QA scorecards, retention controls, audit logs, and role-based access
- Where it doesn't
- Paid plans start at $25 per user per month
- Advanced automation access is limited to the Enterprise plan
- Its focus is contact centers rather than general-purpose meeting capture
MiaRec fact sheet, pricing and score →
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