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Mercury HQ review

#9 of 14 in Florist Software

Mercury HQ brings florist order channels and delivery workflows together, with limited POS depth.

7.7/10Editor score
Contact FTD
Mercury HQ7.7 Contact FTD

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Mercury HQ is FTD’s cloud-based shop management platform for florists who need to coordinate orders across local, wire-service and website channels. It brings incoming and outgoing orders into one dashboard and includes customer profiles and order history. Web access and mobile apps with push notifications support work across the shop and on the move. Its strongest fit is a florist whose daily workflow depends on managing local deliveries and keeping order status visible; shops seeking broader inventory or POS capabilities may need to compare alternatives.

Delivery coordination is the clearest strength. Driver dashboards and route management help organize deliveries, while real-time confirmations can include a photo, signature and geolocation proof. Integrations include FTD Delivery Service, the FTD wire network, third-party wire services, e-commerce websites and Mercury Online. Historical customer and order data import can also support a move to the platform. These connections make Mercury HQ particularly relevant to florists handling a mix of local and wire orders, rather than businesses focused only on in-store checkout.

The published feature comparison distinguishes Core and Standard editions. Standard includes local order management for walk-ins, pickups and local deliveries, along with credit-card processing and Star POS hardware integration; customer profiles and order history are also part of the listed capabilities. Pricing is contact-sales, so a shop should confirm fees and edition fit directly with FTD before deciding. Phone support is listed. Choose Mercury HQ when route visibility and delivery proof matter more than deep POS or verified inventory features; consider alternatives if those broader retail functions are central to your operation.

Mercury HQ pros and cons

  • Where it wins
    • Combines local, wire-service and website orders in one dashboard.
    • Manages routes and provides photo, signature and geolocation delivery proof.
    • Offers web and mobile apps, plus historical customer and order data import.
  • Where it doesn't
    • Pricing requires contacting sales.
    • Verified inventory and broad POS depth are limited.
    • Core and Standard editions differ, so check which features fit your shop.

Mercury HQ fact sheet, pricing and score →

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