LiveHelp review
A low-cost chat option for WordPress teams that need core visitor support tools.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
LiveHelp gives businesses a way to assist website visitors through real-time chat, with a WordPress plugin for embedding the chat experience and monitoring interactions. Its core offer is aimed at start-ups, small e-commerce shops, and small businesses that want agent tools without starting at a high per-operator price. Agents can work through web and mobile apps, and the service also supports website and social channels through integrations and optional modules.
According to the vendor’s pricing page, Lite costs €4.99 per operator per month and is designed for start-ups and small e-commerce; Standard costs €8.20 per operator per month and is designed for small businesses. Both list a 15-day free trial. LiveSuite uses custom quotations and supports custom deployments. The listed monthly prices are before taxes. There is no free plan, so teams should compare the recurring per-operator cost with their expected staffing needs. Social messaging and chatbot options are add-on or LiveSuite capabilities, and availability varies by plan.
The feature set emphasizes day-to-day conversation handling: visitor activity tracking, chat logs, canned responses, agent transfers, queue management, intelligent routing, and email transcripts. Connections include WordPress, Magento, PrestaShop, and messaging services such as Facebook Messenger, Instagram, Telegram, Line, and WeChat; Google Home and Amazon Alexa are also listed. Support is offered through ticket, chat, and phone, with 24/7 support stated, and GDPR appears among the compliance details. LiveHelp is a reasonable fit for teams prioritizing WordPress chat and practical agent workflow tools at a low entry price. Businesses that need a free tier or want social and chatbot functions included by default should compare alternatives carefully.
LiveHelp pros and cons
- Where it wins
- WordPress plugin includes visitor activity tracking and chat logs
- Agent tools include canned responses, transfers, and queue routing
- Mobile apps and an optional configurable chatbot extend support options
- Where it doesn't
- No free plan; self-service pricing starts at €4.99 per operator monthly
- Social messaging and chatbot capabilities vary by plan or add-on
- LiveSuite requires a custom quotation
LiveHelp fact sheet, pricing and score →
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