Knock CRM review
A broad multifamily CRM for omnichannel leasing, automation, and centralized prospect management.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Knock CRM is a multifamily property-management CRM for leasing, marketing, operations, and property-management teams. It captures and prioritizes prospects, automates follow-up, supports centralized leasing across properties, and records prospect visit and lease history in 360 guest cards. Teams can manage browser-based calling, task management, reporting, and prospect communication from one system, with messaging across SMS, email, chat, social, and phone. Its listed platforms are web and API, and it is provided by RealPage.
The strongest fit is for multifamily organizations that need a broad leasing workflow rather than a narrow contact database. Knockbot can answer questions, provide availability, and schedule tours, while AI capabilities also include AI voice features. Quick-reply templates and mass messaging support recurring communication, and marketing attribution with ad-spend reporting connects leasing activity with marketing performance. The platform also covers lead capture, leasing pipelines, applicant messaging, contact history, SMS messaging, and property-software synchronization.
Integration breadth is a practical strength for teams already working across property-management systems. Knock lists connections with AMSI, Yardi, ResMan, RealPage, Entrata, and MRI, along with partnership APIs. Pricing follows a contact-sales model, so evaluation begins with a sales conversation rather than a published plan comparison. Choose Knock CRM if your team needs centralized, omnichannel leasing across multifamily properties with chatbot scheduling, CRM history, attribution, and PMS connectivity. Consider another option if you need a publicly itemized pricing structure or a platform experience centered on mobile access.
Knock CRM pros and cons
- Where it wins
- Omnichannel messaging across SMS, email, chat, social, and phone
- Knockbot handles prospect questions, availability, and tour scheduling
- Integrates with AMSI, Yardi, ResMan, RealPage, Entrata, and MRI
- Where it doesn't
- Pricing requires a contact-sales process
- The listed platforms are web and API
- Its feature set is focused on multifamily property management
Knock CRM fact sheet, pricing and score →
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