Kayana review
A connected ordering system for restaurants that want their own digital channels and shared operations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Kayana brings restaurant ordering and operations together in a system for independent operators and multi-location businesses. Restaurants can offer ordering through a branded website on their own domain, native iOS and Android apps, and QR codes with in-browser checkout. Orders, payments, menus, stock and reporting are managed through a shared platform, making it relevant to operators who want direct ordering under their own brand rather than relying only on delivery marketplaces.
Channel consistency is a central strength: menus, prices and stock are shared across web, app and QR ordering. Kayana also supports direct online payments and settlement, customer loyalty and rewards, reordering, and push notifications. Delivery orders can be created and forwarded to the kitchen, while EPOS Now integration covers online and QR orders. Connections to Deliveroo, Deliverect, Nash, UrbanPiper, Sinqro, Xero and Zapier extend its fit with delivery, accounting and automation workflows. A central dashboard brings orders, payments, stock, staff and sales together. This breadth suits restaurants looking to coordinate ordering and day-to-day operations in one platform; those seeking only a basic web ordering page may prefer a narrower tool.
The commercial arrangement needs a sales conversation: Kayana uses contact-sales pricing, so restaurants cannot compare published plan amounts before speaking with the vendor. The vendor describes pricing as transparent and month-to-month, but plan amounts are not shown publicly. Managed hosting, updates and round-the-clock support may appeal to operators who want ongoing vendor involvement. Support is offered by email, chat and phone, and the platform lists PCI DSS compliance. Kayana is a stronger fit for restaurants prepared to adopt branded web, app and QR channels alongside operational features; businesses prioritizing an upfront price comparison or a simpler ordering setup should weigh that trade-off before choosing it.
Kayana pros and cons
- Where it wins
- Branded website, iOS and Android app, and QR ordering
- Live menus, pricing and stock shared across ordering channels
- Connects delivery workflows, EPOS Now, accounting and automation tools
- Where it doesn't
- Pricing requires contact with sales
- Ordering channels focus on website and app rather than a wider channel mix
- Operational breadth may be more than a restaurant needs for simple online orders
Kayana fact sheet, pricing and score →
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