JivoChat review
A flexible chat platform for small teams that need web, social, email, and phone channels.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
JivoChat combines website live chat with messaging, social-media, email, and phone channels. It is aimed at small teams that want to manage customer conversations across desktop, web, and mobile applications while adding visitor monitoring, contact collection, conversation history, reporting, chat transfer, chatbot support, and AI Agent responses. The free plan supports website chat, Telegram, Facebook, Instagram, and Viber integrations, callback, offline forms, and access through desktop, mobile, and browser applications for five agents.
The plan structure makes JivoChat accessible for basic support, while placing progressively broader capabilities in paid tiers. Basic costs $28 per agent per month when billed annually and adds proactive invitations, pre-chat buttons, real-time visitor monitoring, an automatic assistant, anti-spam protection, and JivoChat CRM. Professional costs $42 per agent per month annually and adds the Telephony Plus module, WhatsApp integration, voice messages on Telegram, Instagram, and Facebook, chatbot integrations, and chat rescue. Enterprise costs $56 per agent per month annually and adds a mobile SDK, chat routing, video calls, and the Chat API. VAT is calculated at checkout based on location.
Its platform fit is broad: JivoChat supports web, Windows, macOS, Linux, iOS, Android, and API access. The product lists 41 integrations, including Slack, Pipedrive, RetailCRM, FreshOffice, and several other CRM and business systems, with custom connections available through APIs and webhooks. This suits teams that need one workspace for multiple channels and business tools. Teams focused only on basic website chat may find the broader paid tiers unnecessary, while organizations needing advanced routing, mobile development tools, or API access must choose Enterprise. JivoChat is a practical choice for small teams expanding beyond a single chat widget, but less suited to buyers seeking only a minimal live-chat setup.
JivoChat pros and cons
- Where it wins
- Free plan includes website chat and five agents
- Supports social, messaging, email, and phone channels
- Offers visitor monitoring, bots, AI responses, and routing
- Where it doesn't
- Advanced features require paid agent-based plans
- Paid pricing is based on annual billing
- Higher tiers are needed for WhatsApp, routing, and the Chat API
JivoChat fact sheet, pricing and score →
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