Intermedia Unite review
A feature-rich business phone system for teams that prioritize integrations and administration.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Intermedia Unite is a cloud communications platform for businesses that need more than core business calling. It combines a phone system with auto attendant, custom call routing, hunt groups, voicemail management, business texting, team chat, HD video meetings, screen sharing, file sharing, and AI functions. Its web-based administration portal supports organizations managing calling and collaboration in one service. Pro and Enterprise plans are priced per user per month, with desktop and mobile apps included in Pro highlights.
Pricing is straightforward by plan. Pro costs $27.99 per user per month when billed monthly and includes 100+ calling features, unlimited domestic and international calling for 34 countries, desktop and mobile apps, auto attendant, voicemail transcription, AI Assistant, and AI Call Recap. Enterprise costs $32.99 per user per month and includes everything in Pro, plus Business Texting with 1,000 messages, meetings for up to 200 participants, 200 GB of file storage per user, and additional third-party integration capabilities. Local numbers are included, while toll-free numbers carry an additional charge.
Integration breadth is a central reason to consider Unite. Connections include Active Directory, Google Workspace, Microsoft Outlook, Microsoft Office 365, Slack, Microsoft Teams embedded calling and SMS, and CRM or service platforms such as Salesforce, HubSpot CRM, Zendesk, Zoho CRM, Pipedrive, ServiceNow, NetSuite, and Microsoft Dynamics. That ecosystem supports teams that want calling connected to existing identity, productivity, sales, or service workflows. Choose Unite if administration, unified communications, and integrations matter more than a low entry price. Organizations seeking a free option, a lower starting cost, or broader supplied platform coverage should compare alternatives.
Intermedia Unite pros and cons
- Where it wins
- 100+ calling features with routing, transcription, recording, and AI recap
- Broad integrations across Microsoft, Google, CRM, service, and collaboration tools
- Combines calling, messaging, meetings, chat, and file sharing
- Where it doesn't
- Starts at $27.99 per user per month with no free plan
- International calling is unlimited across 34 countries
- Listed platform coverage is web, Windows, and macOS
Intermedia Unite fact sheet, pricing and score →
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