Interakt review
A WhatsApp-focused chatbot and commerce platform for sales and support teams.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Interakt is a paid WhatsApp Business platform for SMBs and direct-to-consumer brands managing sales, marketing, and customer support. It combines a shared team inbox with automated replies, no-code chatbots, WhatsApp templates, campaigns, workflows, customer records, labels, tags, internal notes, and commerce tools such as forms, catalogs, and payments. Teams can also work with Instagram, while RCS is available on selected plans. The platform runs on web, iOS, Android, and API access.
Pricing is organized across three plans. Growth costs $55 per month and includes WhatsApp and Instagram channels, unlimited agents, a shared team inbox, conversation and agent performance analytics, a basic chatbot builder, public APIs, and webhooks. Advanced costs $69 per month and adds advanced chatbot flows, chat auto-assignment, advanced webhooks, and the RCS channel while retaining WhatsApp and Instagram support and unlimited agents. Enterprise uses custom pricing and includes WhatsApp, Instagram, and RCS channels with personalized support. There is no free plan, so Interakt is aimed at teams ready for a paid communications platform.
Its ecosystem supports Shopify, WooCommerce, Razorpay, PayU, Instamojo, Pabbly, and Google Sheets, alongside public APIs and webhooks for broader workflows. Rules-based and load-based auto-assignment, analytics, and shared collaboration features suit teams handling recurring customer conversations across sales and support. Interakt is a strong fit for organizations centered on WhatsApp commerce and service operations, especially those needing campaigns, payments, catalogs, and routing in one system. Teams seeking a broader multichannel chatbot platform beyond WhatsApp, Instagram, and selected RCS support should consider alternatives with a wider channel scope.
Interakt pros and cons
- Where it wins
- Shared inbox with chat assignment and reassignment
- No-code bots, templates, campaigns, and commerce tools
- APIs, webhooks, analytics, and ecommerce integrations
- Where it doesn't
- No free plan
- Instagram and RCS availability varies by plan
- Focused primarily on WhatsApp-led workflows
Interakt fact sheet, pricing and score →
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