InReply review
A focused email agent for teams automating replies from business knowledge.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
InReply is a cloud-based AI email agent for small businesses and teams managing customer or sales inboxes. It connects to Gmail, Google Workspace, Outlook, or Microsoft 365 mailboxes, classifies incoming messages, and drafts or sends replies grounded in uploaded FAQs, PDFs, CSVs, documents, saved replies, and website content. Ghost Mode keeps replies as drafts for review, while Autopilot can send replies automatically when they meet configured confidence thresholds.
The plan structure is built around workspace volume and access. Starter costs £39 per month for 500 emails, one connected inbox, two users, Gmail and Outlook integration, and email support. Growth costs £79 per month for 2,000 emails, three inboxes, five users, playbook analytics, and priority support. Scale costs £149 per month for 5,000 emails, five inboxes, 10 users, a custom rules engine, smart auto-filing, and a success manager. Business includes 10,000 emails, unlimited inboxes, unlimited seats, unlimited rules, dedicated onboarding, and 24/7 phone support, with pricing handled through sales.
Its strongest distinction is the level of control around automated replies. Playbooks separate knowledge, tone of voice, behavior, and constraints, giving teams a structured way to define how different email workflows should operate. Automatic classification and routing can direct messages, while trackable action items preserve human judgment for emails that need it. Shared team workspaces and individual member accounts support collaborative handling. InReply suits organizations with recurring, knowledge-heavy inbox work and a clear need for controlled automation. It is less compelling for occasional personal email writing or buyers seeking a free plan or broader platform coverage.
InReply pros and cons
- Where it wins
- Grounds replies in FAQs, documents, CSVs, saved replies, and website content
- Routes incoming email and turns uncertain messages into assignable action items
- Supports reviewable drafts or configurable-confidence automatic sending
- Where it doesn't
- Starts at £39 per month with no free plan
- Business pricing is handled through sales
- Focused on web-based Gmail, Google Workspace, Outlook, and Microsoft 365 connections
InReply fact sheet, pricing and score →
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