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INO CX

Paid#76 of 120 in Call Center Software

INO CX: A capable omnichannel contact center for teams that need CRM connectivity. Ranked #76 of 120 in Call Center Software by our editors (3.0/10); pricing: Pricing on request; best for omnichannel teams needing CRM connectivity.

3.0/10Editor score

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INO CX3.0 Visit INO CX

At a glance

Editor score
3.0 / 10
Pricing
Pricing on request
Best for
Omnichannel teams needing CRM connectivity
Free plan
No
Outbound dialer
Yes
Facts checked
22 Sep 2026

Where it wins
- Inbound and outbound calling with IVR and skill-based routing
- Voice, email, chat, SMS, WhatsApp, and social messaging
- CRM integrations, APIs, dashboards, recording, and coaching
Where it doesn't
- Pricing requires a tailored per-agent, per-month quote
- No self-service free trial is offered
- Advanced omnichannel features start at the Premium plan

Our verdict on INO CX

INO CX is a cloud-based contact center platform for customer service, sales, and blended teams. It combines inbound and outbound calling with IVR, skill-based routing, automated dialing, call recording, supervision, quality monitoring, and KPI reporting. Agents access the system through the web or Chrome extension, while supervisors can monitor queues, coach agents, and review performance. Its positioning suits remote, hybrid, multi-site, and enterprise contact center operations.

The plans expand from voice operations into broader customer communication. Essential includes calling, routing, IVR, recording, CRM integrations, dashboards, and phone number provisioning. Business adds shared email inboxes, smart routing, case assignment, response templates, approval workflows, and unified voice and email history. Premium adds live chat, WhatsApp, SMS, social messaging, video calls, omnichannel routing, a full customer view, and real-time omnichannel analytics. Pricing follows a per-agent, per-month model and requires a tailored quote, so buyers should plan for a sales-led evaluation rather than self-service purchase.

INO CX fits teams that want voice and digital channels connected to systems such as Salesforce, HubSpot, Zendesk, Zoho, ServiceNow, Microsoft Dynamics, Microsoft Teams, and Brevo. APIs and webhooks support additional workflow connections, while AI-assisted automation and workflow management extend the platform beyond call handling. Teams focused mainly on basic calling may find the broader scope unnecessary, while organizations needing integrated CRM workflows, outbound campaigns, real-time supervision, and omnichannel reporting have a clearer reason to choose it. Buyers seeking transparent pricing or a self-service trial should consider alternatives.

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INO CX pricing

Plans Pricing on requestPaid No free plan — trial or paid only. Prices checked 22 Sep 2026.

See plans on ino.global

All 3 INO CX plans and prices →

INO CX fact sheet

Free plan	No
Paid from	Not verified
Inbound calling	Yes
Outbound dialer	Yes
IVR builder	Yes
Digital channel scope	Omnichannel
Workforce management	Not verified
Maximum agents	Not verified
Recording retention	Not verified
Deployment	Cloud, Browser extension
Platforms	Web, Chrome extension
Compliance & security	GDPR, PCI DSS
Built for	Mid-market, Enterprise (editorial estimate)
Integrations	11 integrations: Salesforce, HubSpot, Zendesk, Zoho, Microsoft Teams, ServiceNow …
Pricing	Pricing on request (source)
Website	ino.global
Facts checked	22 Sep 2026

INO CX integrations

INO CX lists 11 integrations on its own site.

Salesforce
HubSpot
Zendesk
Zoho
Microsoft Teams
ServiceNow
Microsoft Dynamics
Brevo
Chrome
API
Webhooks

Alternatives to INO CX

See all INO CX alternatives →

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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used INO CX for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.

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Featured on iTechGuides

INO CX is listed in our Call Center Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update